Client Relations Flight Follower - Whitehorse, Canada - Alkan Air Ltd.

Alkan Air Ltd.

Verified Company

Whitehorse, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

COMPANY OVERVIEW:

Alkan Air is focused on creating an inclusive and respectful workplace, with an emphasis on work-life balance to help enjoy the great outdoors.

As an employee with Alkan Air Ltd., you will experience a family-like environment that is focused on helping each other succeed.

Alkan Air prides itself on its training program and growing employee's from within the company.

TITLE:
Client Relations PM Flight Follower

REPORTS TO:
Client Relations Base Manager and Assistant Base Manager

STATUS:

PERMANENT, Full-Time position, 4 day on/4 day off: 12-6PM (Winter) and 12-8PM (Summer), with coverage for phone until 7AM.

RATE:
$25.67 to $30.20 an hour; additional compensation for callouts for medevac coverage.

START DATE:

ASAP

ADDITIONAL COMPENSATION PERKS:

Graduated Matching Defined Contribution Pension Plan
Annual Retention Bonus
Annual Cost of Living Adjustment (COLA)

COMPANY BENEFITS:

Group Life and Long Term Disability Insurance
Extended Health, Dental and Vision Policy
Standby privileges with Air North
Wellness Reimbursement Program

PURPOSE OF POSITION/MISSION STATEMENT:

As part of the Alkan Air team, Client Relations Flight Follower's (CRFF) will be expected to provide a customer focused environment, while critically thinking through fast-paced time sensitive situations as they arise.

This role will mainly, but not exclusively consist of working alongside our customers to organize freight, coordinate flights, and provide quotes in a timely manner.

In addition, CRFF's are expected to coordinate all flights within their working hours with accuracy and efficiency.

CRFF's are responsible for fielding all customer requests with the support of the Base Manager, such as building requested quotes, finding creative solutions, scheduling flights, assigning flight crew, and coordinating medevac flights.

Alkan Air is a 24/7 operation that provides the Yukon Territory with medevac services, therefore, CRFF's are required to answer the phone for the full duration of their shift A.M.

or P.M.

CRFF's are the face of Alkan Air by greeting all customers or guests upon arrival ensuring they have a positive experience from when they walk in the door and onto our aircraft, to when they walk off our aircraft and out the door.

PERSONAL QUALIFICATIONS:

We are looking for a Client Relations Flight Follower who is customer service oriented, with a strong commitment to providing excellent service, has the ability to balance multiple fast-paced, time sensitive tasks while remaining focused on customer interaction and care, pays attention to detail and accuracy when communicating operational changes or needs to the customer, is professional, polite, and has a personable approach when interacting with clients, guests, and fellow employees and adapts to changing conditions and shows a willingness to lean in and support other members of the team

Job-Specific Duties:

Answer all incoming phone calls during scheduled hours
Answer phones with clear and effective communication and record messages when required
Prepare quotes for clients in a timely manner and offer solution focused options throughout the interaction with the client
Follow up on any pending quotes that have not yet been booked in a timely manner
Critically think through operational obstacles (i.e. Scheduling of aircraft, scheduling of crew, balancing the needs of multiple customers at once, maintenance requirements etc.)
Update and ensure accuracy of both the online board and the whiteboard
Update and maintain freight tracker alongside Ramp Staff
Maintain effective communication between CRFF's and Client Relations Base Manger, or, Asst Client Relations Base Manager
Follow appropriate policy and procedure when dispatching medevacs
For night shift phone coverage, CRFF is expected to dispatch pilots as per policy and come to base to unlock gates, and dispatch the flight from the office
Coordinate passenger pick ups and drop offs
Lock up and secure office at the end of the business day
Strong computer literacy knowledge of Microsoft programs such as Excel, Word, PowerPoint and Google Products
File required documents for international charters
Participate in required Emergency Response Procedure drills as well as follow all procedures and policies that enhance and maintain the Safety & Quality Management System
Initiate emergency response procedures as required by Alkan Air's Emergency Response system
Complete up and down times within operational software
Complete invoicing within operational software
Ensure cleanliness of the base
Complete the shift specific chores for the customer common areas
Record current stock of commissary
Any other related duties as assigned by Management

HOW TO APPLY
Alkan Air thanks all applicants for their interest, however, only those selected for an interview will be contacted.

Alkan Air is an equal opportunity