Csr (Customer Service Representative) - Edmonton, Canada - MC Dispatch

MC Dispatch
MC Dispatch
Verified Company
Edmonton, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
MC Dispatch is Growing.

We are looking for full-time CSR's to support our inbound/outbound call centre. If you have customer service skills, high attention to detail, quick learner, and friendly, please apply.

Some Responsibilities and experience are as follows:

  • This position you must be able to rotate on weekends.
  • Access and process information
  • Routing drivers jobs to their
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Perform general office duties
  • Receive and log complaints
  • Receive payments
  • Review jobs and bill them accurately.

Computer and technology knowledge

  • Database software
  • Internet
  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word

Work conditions and physical capabilities

  • Attention to detail
  • Fastpaced environment
  • Tight deadlines
  • Work under pressure
  • Repetitive tasks

Personal suitability

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player

Benefits

Health benefits

  • Dental plan
  • Health care plan
  • Vision care benefits

Job Types:
Full-time, Permanent


Pay:
$16.00-$20.00 per hour

Expected hours: 44 per week


Benefits:


  • Casual dress
  • Dental care
  • Extended health care
  • Onsite parking
  • Vision care

Schedule:

  • 8 hour shift
  • Every Weekend
  • Monday to Friday
  • Weekends as needed

Supplemental pay types:

  • Overtime pay

Ability to commute/relocate:

  • Edmonton, AB T6B 3M6: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Do you have experience working at a courier or freight company?

Education:


  • Secondary School (preferred)

Experience:


  • Call center: 1 year (required)
  • Customer service: 1 year (required)

Work Location:
In person
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