Marketing Operations Associate - Toronto, Canada - FanDuel
Description
ABOUT FANDUEL GROUP
FanDuel Group is a world-class team of brands and products all built with one goal in mind — to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues.
From our many opportunities for professional development to our generous insurance and paid leave policies, we're committed to making sure our employees get as much out of FanDuel as we ask them to give.
Our brands include:
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FanDuel — A game-changing real-money fantasy sports app
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FanDuel Sportsbook — America's #1 sports betting app
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FanDuel TV — "The Bettor Sports Network" bringing live sports and interactive content to the games fans care about most
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FanDuel Racing — A horse racing app built for the average sports fan
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FanDuel Casino & Betfair Casino — Fan-favorite online casino apps
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FOXBet — A world-class betting platform and affiliate of FanDuel Group
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PokerStars — The premier online poker product and affiliate of FanDuel Group
THE POSITION:
Our roster has an opening with your name on it
We are looking for a Marketing Operations Associate to join the Customer Marketing team to help bring FanDuel's promotional strategy to life.
This person will also ensure our customers are top of mind, have a positive experience and continue to choose FanDuel as their go-to Sportsbook.
THE GAME PLAN:
Everyone on our team has a part to play
- Manage the endtoend promotion creation process for Casino and Sportsbook; including design, testing, setup, publishing, QA, fulfillment and merchandising in the app
- Monitor and audit our platform content to ensure team KPIs on accuracy and precision are met or exceeded, with an eye on eventual automation of the process
- Contribute to improving the quality and efficiency of internal Marketing Operations processes and tooling to deliver promotions at scale and improve quality of life for team members
- Act as a primary source of knowledge on the customer experience and provide feedback on strategic issues and opportunities across the business
- Collaborate closely with key partners in Marketing, Commercial, Product, Customer Service, and Risk & Trading to plan and deliver promotional campaigns and longterm improvements
- Master internal tooling to evaluate risk and lead triage efforts to reduce cost of errors & improve customer satisfaction
THE STATS:
What we're looking for in our next teammate
- Two+ years of experience working in a marketing environment
- Quick learner with strong communication and listening skills
- A great colleague and teammate someone who is willing to roll up their sleeves to complete a task
- A methodical planner with high attention to detail
- Creative thinker and problem solver; short term, medium term, and long term
- Experience monitoring and tracking KPIs
- Proven track record of delivering quality outcomes for stakeholders and getting initiatives over the line
- Ability to communicate effectively with stakeholders from all different pillars of the organization
- Process oriented with focus on proactive planning & scheduling
- Required to occasionally work flexible hours including evenings and weekends
- Experience using Knime, SQL, Photoshop, and CRM platforms is a plus
- General sports betting and gaming knowledge a plus
THE CONTRACT:
We treat our team right
Competitive compensation is just the beginning.
As part of our team, you can expect:
- An exciting and fun environment committed to driving real growth
- Opportunities to build really cool products that fans love
- Mentorship and professional development resources to help you refine your game
- Flexible vacation allowance to let you refuel
- Hall of Fame benefit programs and platforms
_FanDuel Group is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential._
LI-Hybrid
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