Operations Manager - Richmond, Canada - Allied Universal®

Allied Universal®

Verified Company

Richmond, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Operations Manager - YVR Airport

Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture.

There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team.

We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions Start your phenomenal career with Allied Universal today

SUMMARY:

Reporting to the Operations Director, the Operations Manager is responsible for implementing the operational plans for the Vancouver International Airport.

The position provides leadership and demonstrates sound personnel management practices to ensure effective operations support and maintain stakeholder relations. In addition to checkpoint management, this position also supports Operation in areas such as recruitment and selection. The Operations Manager directly manages and mentors Service Delivery Managers and the Screening Officers.

This position is a key driver for fostering a workplace culture aligned with G4S Aviation core values:
Integrity, Service Excellence, and Teamwork. The Operations Manager is responsible for up to 40 Service Delivery Managers and Screening Officers.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
that may typically be assigned to this position include but are not limited to:
Effective Operations

Ensures the efficient and effective daytoday service delivery to CATSA and other stakeholders
Executes plans to achieve KPIs and meet screening compliance targets
Reduces the number of adverse security incidents and improves the detection of threats through the screening process by engaging staff and addressing poor performance
Ensures compliance with standard operating procedures (SOPs), and adherence to Company policies, objectives, and goals
Identifies operational strengths and weaknesses and takes action to improve service delivery
Conducts security briefings and delivers key screening messages to the team; ensures daily briefings and reports are provided to the team
Ensures that all client and stakeholders' complaints, problems and requests are investigated and effectively resolved in a timely manner
Establishes and maintains positive, respectful, and productive working relationships with Union representatives
Provides feedback to Capacity and Duty Managers to improve the efficient deployment of the screening personnel
Improves the passenger experience by reducing queue times where possible by ensuring that while security measures are paramount, that passengers are always treated with dignity and respect
Leads and/or participates in special projects

Employee Engagement and Performance Management

Provides leadership, mentoring, support to the Service Delivery Managers and Screening Officers
Coaches, inspires and motivates team through regular communication and feedback
Conducts regular performance reviews for their direct reports, provides regular feedback and suggestions to improve productivity and performance
With support from the HR team, ensures correct interpretation and adherence to the collective agreement on matters including, but not limited to, workplace investigations and progressive discipline
Issues corrective action and discipline as required up to and including termination
Conducts workplace investigations; acts as management representative in disciplinary and grievance proceedings at Step 1

Employee Development

Works in collaboration with the Training Department and their teams to maintain established training standards; identifies training needs for the members of their teams and provides input to Training and HR

QUALIFICATIONS:

College or University Degree or equivalent combination of education and experience
Five years' experience in a management role, preferably in a unionized environment
Two years' experience as a Manager in an operational setting highly preferred
Strong working knowledge of rotational shifts, site schedules, SOPs, KPIs an asset
Working knowledge of an airport operations and environment considered a strong asset
Understanding of attendance management program and progressive discipline is required
Proven ability to work effectively with employee groups and build partnerships at all levels of the organization
Proven ability to implement performance management / discipline with direct reports
Ability to work shifts as required by Operations; ability to work irregular hours and attend to serious operations incidents after hours
Must be eligible to attain and maintain the appropriate level of Federal and Transport Canada security clearance

SKILLS: