Trucking Dispatcher - Edmonton, Canada - NON STOP CARGO INC
Description
Responsibilities:
- Collaborate effectively with all team members in dispatch and transportation to achieve daily objectives.
- Responsible for monitoring loads and trucks in a specific geography prioritizing and planning power to move loads to destination
- Provide the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience.
- Ensure that the assigned loads are confirmed with each driver prior to the completion of the work day.
- Confirm loads have been delivered or rebooked if needed and all safety and service incidents are reported to management.
- Follow up with drivers who are late with their loads and resolve any issues they may encounter.
- Ensure that drivers are submitting paperwork to the office team within 24 hours of delivery.
- Ensure accurate input of order data to keep information up to date and accurate in order to comply with government regulations.
- Comply with established company policies and procedures, and Occupational Health and Safety regulations.
- Handling of all drivers related Satellite / Ring Central messages or calls within assigned and overflow queues.
- Provide drivers with all necessary paperwork to complete deliveries.
- Ensure that drivers are submitting paperwork to the office team within 24 hours of delivery.
- Maintain a safe and clean work environment.
- Work in a fastpaced environment.
Job Qualifications/Requirements:_
- Working knowledge of loadlink and Expert Dispatch Software are considered an asset.
- Understanding of the general geography of Canada and US will be an asset.
- Sense of urgency and responsive to changes in a timely and efficient manner
- Excellent communication skills both verbal and written.
- Strong computer, organizational, and analytical skills.
- Proven ability to deal productively and professionally with internal and external customers.
- Ability to multitask and prioritize in a fastpaced environment.
Job Types:
Full-time, Permanent
Salary:
$17.26-$20.00 per hour
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Edmonton, AB T6B 3A6: reliably commute or plan to relocate before starting work (required)
Experience:
- dispatching: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
Work Location:
In person
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