Desktop Support Technician Ii - Toronto, Canada - TekWisen Software Pvt. Ltd
Description
Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals- Documents, maintains, upgrades or replaces hardware and software systems
- Identifies, analyzes and repairs product failures, orders and replaces parts as needed
- Performs a variety of complicated tasks
- Onsite software support
- Repair of highend printers and multifunction devices
- Hardware repair and software restoration at server component level
- Network device replacement/configuration
- Basic network troubleshooting
- Experience with inventory management, incident response, and reporting
- Experience with IT support in an airport environment or Transportation industry an asset
- Deploy equipment (including: computers, displays, keyboards, printers, handheld scanners, and other peripheral devices)
- Deliver paper / ribbons / toner and reload if required, responding to print and AV incidents;
- Perform preventive maintenance of client's assets (including: inspection, basic testing, adjustments, cleaning, upgrading software/firmware, and arrange repair as necessary)
Provide general IMAC services for client's assets Expectations:
- Overtime may be required
Day-to-day responsibilities:
- Desktop support L2 troubleshooting
- Good communication (Written/ Verbal), Technical knowhow for L2 troubleshooting and Coordination.
- Communications, Hardware Break-Fix,deinstalling
Work schedule:
- M-F: 8AM 5PM (Full time)
Specific certifications or education:
5+ Years of experience
Driving Required:
Non-Driving
Salary:
$31.00 per hour
Schedule:
- Monday to Friday
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