Client Care Coordinator - Abbotsford, Canada - HearCanada

HearCanada

Verified Company

Abbotsford, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_At HearCANADA, we're on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health.

By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are passionate about providing Wonderful Sound for All.

_

We're adding a
Part-Time Client Care Coordinator to our growing team in Abbotsford, BC.

The working schedule of this role would be:
Thursdays: 4pm-7pm

Fridays: 4pm-7pm

Saturdays: 10am - 6pm

What it's all about:

As a Client Care Coordinator, you are passionate about the hearing healthcare of our clients.

You will ensure clients' needs are met in a timely manner, maintain a well-organized appointment schedule, and recognize and capitalize on sales opportunities.

What we offer you:

Competitive compensation package
Comprehensive, employerfunded benefits package
Healthcare spending account
RRSP program + employer matching
Paid vacation and personal days
Profitsharing programs
Education assistance program
Annual health & wellness benefit program
Mentorship and development opportunities

What you will do:

Ensure that clients' needs are met in a timely manner
Assemble, maintain and process client files
Schedule and maintain client appointments
Use current client care scheduling systems (e.g., TCM) to enter client information, transactions, and appointment tracking
Manage invoicing and accounts receivables based on client purchases and insurance claims
Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions
Recognize and capitalize on sales opportunities through various mediums (e.g., walkins, client referrals, telephone inquiries, retention practices, etc.)

What we are looking for:

High School Diploma or equivalent
Experience in customer service and administration with an emphasis on sales
Experience working with geriatric population is an asset
Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and coworkers
Proficiency with computers including scheduling software and MS Office
Strong multitasking, organization, and timemanagement skills