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Team Leader - St. Catharines, Canada - Ministry of Public and Business Service Delivery

Ministry of Public and Business Service Delivery

Verified Company

St. Catharines, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you looking for a position to showcase your leadership potential? If so, then consider this opportunity with the Government Mail and Courier Services Unit where you will provide group leadership and coordinate operations to ensure effective and efficient service delivery.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code.

Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?: You will:

schedule and assign work to meet deadlines

- determine workload priorities by projecting current and future resource requirements
- provide orientation and training to staff
- ensure confidentiality of documents, processes and procedures
- provide advice, consultation and guidance on services and resolution of service problems
- prepare letters, reports, manifests and waybills
- reconcile invoices, analyze costs and prepare allocations for recovery purposes
- ensure mail and courier are properly completed and postage meter heads have sufficient funds available
- ensure proper equipment maintenance and set up maintenance schedules

How do I qualify?:

Leadership Skills:

- you have leadership skills to coordinate the daily activities of operation staff
- you have experience identifying training needs as well as providing training and orientation
- you have experience managing and troubleshooting Canada Post, Purolator or related shipping systems and equipment

Communication and Interpersonal Skills:

- you have oral communication and interpersonal skills to respond to inquiries in a tactful and diplomatic manner
- you have the ability to provide comprehensive explanations and clearly convey information to staff clients and suppliers
- you have written communication skills to prepare a variety of material such as letters, reports, manifests and waybills

Analytical and Problem Solving Skills:

- you have problem solving skills to investigate, assess and respond to service issues and complaints and determine the appropriate courses of action
- you have analytical skills to reconcile invoices, analyze costs and prepare allocations for recovery purposes

Computer Skills:

- you can set up accounting codes in metering machines to print month-end summaries

Additional Information:

Address: