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    Customer Service Representative Lead - Surrey, Canada - Altametrics

    Altametrics
    Altametrics Surrey, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Company Overview

    Trusted by major players throughout the industry, Inspirigent Consulting Services Inc., a subsidiary company of Altametrics, has been a leading provider of SAAS solutions to businesses since 1997. The company's philosophy is to combine software design with comprehensive consultancy and support services to deliver business critical applications.

    Are you ready to take the next step and join the winning team? At Inspirigent Consulting Services Inc., no challenge is too big for us, and we function as a team to solve problems, collaborate on ideas, and empower others to dream big We offer a very exciting, friendly, and energetic working environment filled with constant new challenges, new expectations, new responsibilities, and endless growth opportunities.

    Simply put, We Do What Others Dream

    Position Summary:

    As a Customer Success Representative Lead, you will ensure that new clients are effectively introduced to our solution and provided with the necessary support and resources to become engaged and successful users. In addition, you will work responding to internal and external customer inquiries promptly. Expedite and source products to ensure that customer requirements are met. Deliver above and beyond customer service in a fast-paced environment. Collaborate with internal departments to facilitate customer needs

    Knowledge, Skills, and Abilities Required:

    Restaurant experience is a major plus

    A minimum of 2-4 years of experience in a customer-facing role (Support, Implementation, or Onboarding)

    Strong written and verbal communication skills to create a clear and effective onboarding experience

    Ability to manage multiple projects and tasks simultaneously and efficiently

    Demonstrated ability to use Microsoft Excel to create, format, and manipulate spreadsheets

    Experience using Microsoft Word to create, format, and edit documents

    Working knowledge of Microsoft PowerPoint

    Working knowledge of CRMs.

    You take initiative to learn independently and are proud of your ability to improve

    Able to plan for changes, obstacles, and external forces

    Team Player: Collaborate with a diverse team of professionals to deliver outstanding customer experiences.

    Compensation:

    Salary Range - $ $27.00 per hour

    Job Type: Full-time Position

    Experience level:

    A minimum of 2-4 years of experience in a customer-facing role (Support, Implementation, or Onboarding)

    Schedule:

    8-hour shift

    Monday to Friday

    Education:

    Associate or Bachelor's Degree (preferred) or prior work experience in customer support.

    Work Location:

    In person

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