Operations Supervisor - Edmonton, Canada - GardaWorld

GardaWorld

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are currently hiring an Operations Supervisor for Edmonton, Alberta.

Your mission at GardaWorld:

Reporting to the Branch Manager, you will be in charge of the Cash Services Messenger team.

On a daily basis, you will be responsible for planning, organizing, and managing the work of your teams and ensuring customer satisfaction.

We are looking for a passionate leader who will be able to establish great relationships with his/her unionized employees.

GardaWorld, Cash Services, is the #1 supplier of cash services in North America and offers you the opportunity of an exciting career.

We offer:

Competitive salary and benefits
Permanent position
Be part of a dynamic team
Onsite parking
International company offering many career opportunities

On a typical day you will:

Plan, organize, and manage the work of your employees and ensure customer satisfaction
Investigate to verify and resolve customers and shippers complaints
Serve as a contact person for all workers from assigned territories
Implement schedule and policy changes
Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members
Participate in disciplinary process or settlements of grievances.
Monitor operations to ensure that staff members respect administrative policies and procedures, safety rules, union contracts, and government regulations
Monitor spending to ensure that expenses are consistent with approved budgets
Collaborate with other supervisors and staff members in order to formulate and implement policies, procedures, goals, and objectives
Prepare management recommendations, such as proposed fee or schedule changes
Conduct investigations, when necessary, in cooperation with internal or external agencies to determine causes of transportation accidents and to improve safety procedures

Your profile:

35 years' experience in administration and management of unionized employees
Available to work on an afternoon and weekend schedule
Excellent written and verbal communication skills (English)
Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
Valid driver's license with a good driving record
Health and Safety management experience
Working knowledge of WCB reporting process
Possession acquisition license (PAL) If none, contingent of passing all necessary security clearance + courses provided
Driven by offering exceptional customer service
Sense of urgency, outstanding communication and problem solving
Strong teamwork and partnership orientation
Mechanical and/or electrical inclination is an asset