- Sharing your expert-level product knowledge, workflows, and integrated solutions to new and existing users in the Environmental and Civil sector.
- Work with the sales team (Account Managers and Inside Sales) to further opportunities by providing product demonstrations, understanding the needs and current workflows of the customer, setting trial expectations, and developing specific implementation plans to maximize the rate of success.
- Be the regional technical advocate for Seequent's Environmental and Civil portfolio, including internal training to our staff members.
- Use the information platforms that Seequent provides to understand the client's portfolio, the diversity of users and their managers in their organizations.
- Provide remote technical support and be able to work through examples with users.
- Deliver a range of user support interactions, including face to face, web, and/or emails, and managing these to a successful resolution.
- Proactively contact our users by web, face to face to complete a user health check and embed software upgrades.
- Deliver training sessions on Leapfrog Works, and Central. While not being directly involved in software development, you will be the voice of the customer in North America. Work experience 3-4 or more years in Environmental Sciences or Civil Engineering
- Proficient, high-level experience using of Leapfrog Works and 3D Geological Modelling
- Eager to be a course creator, instructor, and problem solver.
- Preference for career experience in Environmental or Civil Engineering
- Excellent interpersonal skills that lead to building rich working relationships
- Tenacity, persistence, and enthusiastic problem-solving approach.
- Proven team player with a self-starter attitude and ability to work well independently, at times remotely, and self-manage workload effectively.
- Fluent in English. French and Spanish an asset. You will be joining a highly skilled, highly productive team of technical experts who are passionate about what we do. Wellbeing - Health benefits package, generous vacation, fully subsidized subscription to Headspace, regular wellness webinars, and 24/7 EAP access to support employee wellbeing.
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Project Geo - Vancouver, BC, Canada - Seequent
Description
The CompanySeequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all.
We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams, and the tools they need.
Every day, our customers in over 100 countries work to develop mineral resources more sustainably, design and build better infrastructure, protect the environment, source renewable energy, and help resolve historical challenges such as groundwater contamination and ageing infrastructure.
Our integrated earth modelling, geo-data management, and team collaboration software enables them to see a more complete picture of the earth: because with more understanding comes better decisions - for people and the planet.
Headquartered in New Zealand with global reach, Seequent is the specialist subsurface software company within Bentley Systems. Together, we are helping build a more resilient world.The RoleThe Project Geologist spends time working face to face with our customers to discover challenges and to assist them with solutions that are certain to add value to their business.
The role attends to new customers trying out the software at the pre-purchase stage through to experienced users needing technical support, training or project assistance.
By being an investigator and a problem solver, this role is responsible for providing both sales support and technical expertise through integrated solutions awareness, analysis and response times.
A project geologist is building towards advanced level expertise on the workflows facilitated by Leapfrog Works and Central for fast, accurate model building and stakeholder collaboration.
In further contributing to the big picture, this role has will have the opportunity to diversify their skills by providing assistance to the software development teams based in New Zealand.
Although based in Vancouver, this role will still be part of the global Technical Services team, who are responsible for ensuring that we understand our global client's needs and that we cover a wide spread of time zones.
Travel and delivery of training might make up 10% of your time per month in Canada, USA, and Mexico.In this role, you will have the opportunity to:
Learning - Access to a wealth of training resources through our digital learning platform Degreed, quarterly career conversations with your manager and a culture that believes in promoting from within.
Connection - Join in on our annual events such as our internal innovation event - Hack Yeah or our annual Lyceum - bringing together industry experts to connect on how the latest capabilities in geoscience software innovation are helping transform our digital landscape.
Inclusion + Diversity In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience.
