New Customer Onboarding Specialist - Guelph, Canada - Clean Cut Energy

Clean Cut Energy
Clean Cut Energy
Verified Company
Guelph, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

We are seeking an experienced, motivated and highly organized person to fill the role of full-time New Customer Onboarding Specialist to provide excellent service to our new customers and undertake onboarding activities within our billing department.

This position requires a super-organized, proactive, reliable person to anticipate and meet the needs of customers and the company.

Strong skills in customer service, problem solving, multitasking, prioritization, policy compliance, and data / information management are needed for success.

Must be experienced working in fast paced high volume environments.

This is a full-time remote (work from home) position. Applicants must reside in Ontario, Canada

Set Working Hours: 8:30am - 5:00pm Monday to Friday, 37.5 hrs/wk,

Compensation:
$45,000 - $50,000 (depending on experience) starting salary plus annual Health Spending Account and extended health coverage available after successful completion of 3 month probationary period


You have:

  • Post-Secondary education in Administration, Business, or other discipline with equivalent experience
  • 2+ years of relevant experience
- strong computer (MS Office and Google) and database skills, specifically with spreadsheets
- experience working in fast paced high volume environments
- ability to interpret and follow corporate policy and procedures
- very high attention to detail with a focus on accuracy with large volumes of information
- strong ability to work with numbers
- strong problem-solving skills with the ability to investigate and resolve issues
- strong communication and customer service skills
- conflict resolutions skills
- highly organized
- very strong time management and prioritization skills with many tasks and fluctuating workload levels
- demonstrated experience working independently and dependably
- friendly, helpful and patient
- a professional customer service telephone manner
- work well independently as well as in a team
- self-motivated and takes ownership of work
- clean criminal record supported by Criminal Record Check


Responsibilities include:
- implement CCE Customer Complaints Policies & Procedures
- identifying billing errors and requesting bill correction from management
- maintain accurate database of client files including information regarding contact, payments and communication
- opening customer accounts
- identifying and documenting account issues for resolution
- maintain an ongoing up to date status of onboarding activities for new buildings
- ensure all other administrative tasks are completed associated with a new building (i.e., create building folder, add new building information such as fees and rates to the system, calculate % savings fee)
- ensure Welcome Packages are created and always up to date with current information such as administrative fee changes (updated once a year)
- scheduling meter installation or wire repair appointments for technical staff
- assisting with the development and updating of operational policies and procedures
- review and contribute to Conditions of Service updates annually
- preparation of letters and summaries
- work in accordance will all CCE company policies and procedures
- attend team meetings and regular touch-in calls
- general office duties as assigned
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