Client Service Representative - London, Canada - City of London

City of London

Verified Company

London, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Summary of Duties

Reporting to a Manager or designate, the Customer Service Representative performs a variety of customer service, reception and support duties within the Service Area.

Work Performed
Provides excellent customer service to clients and program participants and other members of the public
accessing services.
Utilizes client screening, appointment booking and other scheduling systems to collect client information,
verify client/participant arrival to staff and assist in prioritizing and addressing customer needs. Assigns
applicants to appropriate meeting space and provides other similar customer service support using
established procedures. Contacts staff and managers as necessary related to appointment or to assist
in addressing customer service needs within established procedures.
Maintains ongoing working knowledge of social services available within the Service Areas and the
community. Provides information and general referral information about available services to
participants in person, via mail or by phone.
May distribute cheques to correct payees in accordance with established procedures; distributes
purchase vouchers, bus tickets and miscellaneous items to participants within designated customer
service and resource areas.
Obtains and communicates prescribed information with participants or their representative concerning
questions related to their eligibility, entitlement, and/or employment matters using I data bases or other
technology-based systems. Takes messages, provides basic routine information in response to
inquiries, and relays messages to appropriate staff.
Provides support or information on use of computers and copiers/fax machines in designated resource
areas to participants and general public. Receives information and documentation and routes to
appropriate staff for action.
Reviews and transcribes agency invoices or other records into provincial or other database systems.
Updates and documents into provincial database information obtained from agency invoices relating to
participant contact/progress.
Performs clerical duties such as processing invoices, compiling basic statistical data, filing, sorting,
record keeping, and handling mail.
Operates standard office equipment.
Perfor

Qualifications/Experience
Completion of a one-year program in office administration, business or human services.

Six months of related customer service experience working with the public.

Specialized Training & Licenses
Basic computer skills with knowledge of spreadsheets and word processing.

Keyboarding speed of 50 w.p.m. is required.

Demonstrated customer service skills, and the ability to work with all members of the public.

Compensation and Other Information
$38,822 - $56,836 (Level 7)

This position is being filled by 1 temporary-fulltime employees.

Other Information:

Current hours of Work:
Monday - Friday from 8:30 a.m. to 4:30 p.m.

NOTE:
Applicants may be required to complete a job related test.

Job Reference:
COL01433