Bilingual Claims Service Representative - Mississauga, Canada - ClaimsPro LP

ClaimsPro LP

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company:
ClaimsPro LP

Bilingual Claims Service Representative - Full-time, Remote (Mississauga, Ontario)

Job Description
Role Summary:
The Bilingual Claims Service Representative will provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. They will document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. They will also make a determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.
Please note that this position requires shift work on a rotating basis between the hours of 7am to 12am
(Sunday to Saturday).
Shifts will be: 7am3pm, 8am4pm, 9am5pm, 10am6pm, 11am7pm, 12pm8pm, 4pm12am based on business needs. (Weekend shifts will be mandatory)
This is a fulltime opportunity, and will require 37.5 hours of work per week.
Competencies Required to Succeed:
Strong communication skills
Team player with a strong commitment to quality and customer service
Excellent time management and organizational skills
Pleasant and friendly mannerism
Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
Quality management

- look for means of improving as well as promoting quality

High level of motivation
A sound knowledge of telephone etiquette

Responsibilities:

Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.
Provide personalized customer service of the highest level
Arrange for the dispatch of adjusters or vendor partners when required
Field and answer branch inquiries and administer to ECS menu
Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, Knowledge and Experience Required: