Training and Documentation Specialist, Savings and - Waterloo, Canada - Equitable Life of Canada

Equitable Life of Canada

Verified Company

Waterloo, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential.

Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff.

Join Equitable Life today.

Position Title:
Training and Documentation Specialist

Reports To:
Manager, Savings and Retirement Operations

Department:
Savings and Retirement

Term:
Permanent Full-Time

Work Arrangements:

We are currently working remotely, and we will be moving to a hybrid model when our office renovation is complete (approximately September 2023), coming into the office a minimum of 2 days per week, every other week on designated days.

The Opportunity:

We're looking for a strong communicator who can develop and deliver comprehensive training material, someone who has sound knowledge and understanding of training concepts, and who is a collaborator that can work with others towards a common goal.

If that's you, why not explore a career at one of Waterloo Region's Top Employers for 2023?

What you will be doing:

Responsible for the development and delivery of comprehensive and meaningful product, process, and technology training for the S&R line of business
Develop training material and execute as required
Perform analysis, develop, and maintain new/existing procedural documentation servicing the S&R line of business
Responsible for continuing education and development through the identification of skill gaps, the development of job specific training modules for all employees and through ongoing research of new training tools and methodologies

What you will bring:

Sound knowledge and understanding of training concepts and methodologies related to adult education
Exceptional interpersonal, oral/written communication and presentation skills
Proven experience in documentation and courseware preparation and delivery of interactive training sessions using a variety of methods (webbased/virtual training, classroom training, job aids, multimedia visual aids and reference materials)
Comfortable managing and prioritizing multiple projects simultaneously and meeting deadlines with limited supervision in a fastpaced environment
Proven experience of having worked successfully in a team
A positive cando attitude and customer focused approach to deal with challenging situations with integrity, empathy and sincerity
Ability to perform in a constantly changing environment
Comfortable with hardware tools (scanner/data projector etc.)
University degree or equivalent combination of education and work experience
FLMI and/or a certificate in adult education/learning would be an asset
Prior industry experience would be an asset

What's in it for you:

A healthy worklife balance with employee wellness top of mind
Annual bonus program, annual vacation allowance, and companypaid benefits program
An additional paid volunteer day each year so you can spend time giving back to the community
Immediate enrollment in the company's pension program with employer matching
Employee resource groups that support an inclusive work environment
Tuition support and specialized program assistance
A company subsidized cafeteria with a variety of daily options
Discounts on company products and services, and access to exclusive employee perks
Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to: