Default Recovery Specialist - North Vancouver, Canada - Accord Financial Corporation

Accord Financial Corporation
Accord Financial Corporation
Verified Company
North Vancouver, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Summary:
The Default Recovery Specialist is responsible for the maintenance, management and recoveries of Accords charged off debt. This role will perform skip tracing, negotiate settlements/payment arrangements, prepares legal and third-party assignments, and monitor enforcement actions. This position works closely with internal and external partners and reports directly to the Manager, Collections & Customer Service.


Essential Duties and Responsibilities:


  • Professionally and respectfully negotiating with consumer and exploring internal settlement options to avoid legal proceedings.
  • Partners closely with members of the Accord collections team, in house counsel, Trustees, outside attorneys and Third-Party Collections service providers
  • Maintain a working queue of approximately files with the ability to multitask.
  • Assign defaulted files to legal and thirdparty collections, monitor recovery progress and recommend changes in enforcement plan/strategy
  • Communicate with EDC regarding status changes, present settlement offers for approval and supply account updates
  • Gather information to locate debtors whereabouts for successful service using tools such as Clear, Canada 411, Credit Bureau Reports, social media, etc.
  • Perform additional Skip Trace actions to obtain information required for successful enforcement
  • Track, monitor and report on Legal Costs Vs Recoveries
  • Maintain internal record keeping and update tracking sheets
  • Participates in department meetings

Position Competency Requirement:


  • Results Driven
  • Twoway Communication
  • Internal and External Relationship Building
  • Critical Thinking and Decision Making
  • Adaptability and Change Leadership
  • Technical/Functional Expertise

Education / Experience Requirements:


  • Minimum of 3 years' experience in a similar role
  • Knowledge of insolvency process and experiencing filing Proof of Claims
  • Knowledge of the legal claims process
  • Able to work within a highvolume multitasking environment.
  • A minimum of 2 year of skip trace experience.
  • Proficient on all social media platforms and opensource tools.
  • Think "outside the box" and can decipher credit bureau reports.
  • Intermediate skills with Office 365 (Excel, Outlook. Teams.)
  • Excellent interpersonal and communication skills, written and oral
  • Ability to work cohesively as part of a team
  • Strong organizational and time management skills
  • This position is required to be in the Vancouver, BC office a few days a week. This is NOT a remote position.

Experience:
Required

  • 2 year(s): A minimum of 2 year of skip trace experience

Education:
Preferred

  • Associate's degree or better

Behaviors:
Preferred

  • Team Player: Works well as a member of a group
  • Innovative: Consistently introduces new ideas and demonstrates original thinking
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations:
Preferred

  • Goal Completion: Inspired to perform well by the completion of tasks
  • Financial: Inspired to perform well by monetary reimbursement
  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
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