Business Analyst, Customer Info System - Ottawa, Canada - City of Ottawa

City of Ottawa

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 8665

Department:
Transit Services Dept.

Service:
Transit Customer Syst & Planning Service

Branch:
Transit Technology & Innovation Branch
Employment Type: 1 Full-time Temporary - Up to 2 years
Work Hours: 35.00 /hours per week

Affiliation:
ATU 1760

Salary Information:
$68, $97,215.30 annually (2023 rates of pay)

Location:
Transit Service, 1500 St.
Laurent

City:
Ottawa, ON

Job Category:
Information Technology

Application Close: 21/06/2023

JOB SUMMARY:

The mandate of the Transit Customer Systems and Planning Service is to provide customer service, service planning and technology and control systems support for OC Transpo, geared to providing excellence in customer service delivery to 100 million transit customers per year by means of conventional bus, para transit and rail operations.

Fleet Management Information Systems (FMIS)
Fleet Diagnostic Applications
Scheduling and Timekeeping Applications
Control Applications (Computer Aided Dispatch / AVLC)
Fare Systems Applications
Customer Information Systems (CIS)

Within the assigned area, you are responsible for:

Analyzing business requirements
Recommending and implementing new or improved functionality
Serving as a functional source of expertise

EDUCATION AND EXPERIENCE:

Completion of 3 year university degree in computer science, business administration or related field.

Minimum of 5 years of experience in business analysis/information systems administration or support or coordination.

KNOWLEDGE:

Business analysis practices, techniques, report writing and business intelligence platforms
Transit related systems and vendors
Project management techniques
Information systems development processes and practices, software lifecycle
Client/server computer technology
Application and/or network security administration
Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES:

Work well in a team environment and with ongoing interbranch contacts
Analyze functions, issues and problems within a team to develop realistic and innovative solutions to problems
Communicate effectively with users, managers, financial and IT staff and system suppliers
Provide technical leadership
Write reports, documentation and procedures
Plan, set priorities and organize work
Use information systems tools to support business functions
Strong interpersonal skills and teaching skills
Customer service oriented, flexible
Excellent oral and written communication skills
Work well under tight deadlines
Tact and diplomacy
Thoroughness and initiative

WHAT YOU NEED TO KNOW

Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at , extension 47411.