24-073e - Recreation Services Assistant (Part-Time) - Port Coquitlam, Canada - City of Port Coquitlam

City of Port Coquitlam Port Coquitlam, Canada

1 month ago

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Regular Part time

Description

Job ID: J Position Number: 24-073e Job Title: 24-073e - Recreation Services Assistant (Part-Time) Job Type: Regular Part Time Job Category: Recreation Open Positions: 1 Department: Recreation Division: Recreation Employee Group: CUPE Date Posted: May 16, 2024 Closing Date: May 17, 2024

Find out why our AMAZING employees love working for the City of Port Coquitlam
Affectionately known as "PoCo", we are an award-winning values-based organization made up of a diverse and dedicated team of people who care deeply about the community they serve.

This is a facility and program support role focused on providing experiences within recreation facilities. An incumbent performs basic set-up of program spaces, monitors facility use, cleanliness and customer activities, daily facility reservations, and provides front line customer service including but not limited to supplying information to the public, program registration, and support to groups book facility spaces. Employees in this class process payments, including but not limited to processing payments for program registrations, admissions, pass sales and other revenues. The work is performed in accordance with clearly defined policies and procedures and is evaluated by a supervisor on the basis of accuracy and quality of customer service provided to the public.

Some of the key responsibilities of this position include but are not limited to:

Responds to inquiries and provides factual information and assistance to the public regarding programs, facility bookings and services

Supports the set-up of program spaces based on the daily facility bookings and emerging day to day facility needs; sets up tables, chairs, displays, banners other furniture and equipment for scheduled events or activities and removes on completion

Utilizes registration software to support customers with their facility bookings and inquiries; receives and processes sales and registrations and maintains records related to transactions

Performs clerical duties, including data entry, maintaining routine records and statistical data collection

Maintains the daily facility booking sheets and communications between the facilities and customer service teams

Monitors facility use, cleanliness and customer activities; and maintains the work area in a tidy and presentable manner

The successful candidate for this position will have:

Completion of Grade 12 supplemented by courses in Customer Service and Conflict Resolution

Previous experience in a front-line Customer Service role, including cash handling and point of sales systems; or a combination of training and experience

Occupational First Aid Level 1

Ability to meet and deal effectively with the public in providing information and assistance on program registrations and activities as related to the work performed

Ability to maintain confidentiality and ensures the safekeeping of customer information and tenders

Ability to respond to public inquiries in person and through a variety of media

Ability to maintain a variety of records related to the work

Why should you consider working for us?

An hourly starting wage of $ rate of pay)

We take our work seriously but not ourselves

We have a positive attitude about the work we perform

We care deeply about our community

Our organization is the ideal size for you to make a difference and have an impact

We have a strong learning culture and want our people to grow and succeed

We are a living wage employer

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