Medical Secretary Ervcc - Durham, Canada - Durham Community Health Centre

Durham Community Health Centre

Verified Company

Durham, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

**Job Posting

Position Title:
Medical Secretary ERVCC (East Region Virtual Care Clinic)

Employment Status:
Temporary Contract, Part Time (until June 28, 2024, with possibility of an

extension)

Position Status:
This is a Bargaining Unit position. All terms and conditions of the collective bargaining

agreement apply.

Hours of Work: 0-35 hours per week, rotating schedule with evening and weekends required. This role

requires flexibility because the clinic runs from 1-9, 7 days a week, so it will require a fluctuating

schedule in terms of hours. Multiple positions available.

Position Reports To:
Senior Manager, Integrated Care and Experience

Salary Range:
Annualized salary range $43,818 - $46,920, commensurate on skills and experience, plus
participation in HOOPP

Primary Location:
Primarily Remote with flexibility to travel to any Durham location as required.

Organization Overview

Durham Community Health Centre (DCHC) is a registered, charitable organization that provides
integrated, accessible, and equitable community based primary care, wellness services, and health
education to Durham community members who face multiple barriers to their health and well-being.

DCHC also provides equity-based programs and services that focus on priority populations such as
Indigenous, Black, the 2SLGBTQI Community, Newcomers to Canada, Seniors, and Unattached patients
(i.e., those without a family doctor), to name a few. DCHC ensures Durham community members receive
not only sick care, but preventive care as well.

At DCHC, we are a team-based interprofessional group of staff including physicians, nurse practitioners,
nurses, counselors, dietitians, outreach workers, medical secretaries, and other administrative staff. We
always place every client at the center of our approach to care, based on their needs. We address these
needs through integrated clinical and wellness care and health education.

It's an exciting time to be joining DCHC, while we are embarking on an energizing path with a focus on
making our biggest impact yet on the health of Durham community members by diversifying, expanding,
and leveraging our Strategic Plan, Theory of Change, Brand, Client Stories and Resources.

Position Overview
The East Region Virtual Care Clinic (ERVCC) Medical Secretary will be a welcoming, effective, collaborative
member of the Agency's _ERVCC Team_. The ERVCC Medical Secretary works within the _ERVCC Team_ to
support virtual primary care clients and service providers. The ERVCC Medical Secretary will be the first
point-of-contact for clients in our community and across Ontario's Health East Region (from Pickering to
Deep River and extended to Ottawa), which often includes people who are marginalized and at-risk with
respect to the social determinants of health.

Oshawa Location Child, Youth & Family Clinic Pickering Location
115 Grassmere Ave 1320 Airport Blvd Kingston Road
Oshawa, ON L1H 3X7 Oshawa, ON L1J 0C6 Pickering, ON L1V 1C1

Key Responsibilities

Actively contributes to developing and maintaining a _welcoming environment_ for our clients

within this community by demonstrating a non-judgmental, respectful, and accepting approach
to client care.***- Creates a virtual waiting room for the ERVCC Clinic, triaging clients based on order of incoming

calls and uses knowledge and consults to prioritize those clients who may require more immediate
care.

Able to effectively manage clients accessing ERVCC services and ensuring awareness of any special

requirements/provisions that are noted in the client's (Oscar Pro) Electronic Health Record (EHR).

Example:
When clients are checked-in, ensuring that demographic data, emergency contact
information and health card information are maintained and updated.***- Demonstrates excellent _customer service skills_ for our internal and external clients and

stakeholders.***- Ensures a professional full-cycle experience for clients attending the virtual clinic. This includes

completing client registration, intake questionnaire, referrals, follow up with pharmacy,
requisitions.***- Effectively liaise with community paramedics and other community programs to ensure

community clients receive required support.

Provides accommodation and maintains accessibility for clients as needed, whenever possible.**
Consult with providers as required to ensure clients are appropriately triaged and receive timely

care or referrals.***- Flexibility to work or drive to meetings at local clinical locations, as required.

Ability to work a flexible schedule, including evenings and weekends to support ERVCC virtual care

clinic.

Actively maintain awareness and understanding of programs and services in Ontario East Region.
Collaborate with ERVCC team to ensure provider schedules are managed effectively and

efficiently (e.g., maintaining full appointment schedules)

- _Day-to-day duties_ include: respon