Dewalt Factory Service Technician - London, Canada - Stanley Black & Decker

Stanley Black & Decker

Verified Company

London, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

POSITION:
DeWalt Factory Service Repair Technician

REPORTS TO:
Service Branch Manager

DIVISION:
Product Service

Location:
London, ON

The Why

Our team at Stanley Black & Decker embraces the critical importance of employment equity, diverse representation, and inclusive work environments.

Our culture is dynamic, results-oriented, focused on change and share a unified passion for creating products, tools and solutions for those who make the world.

Wherever you go in our company, you'll find uncompromised devotion to performance, innovation, customer satisfaction and social responsibility. Now is your chance to become one of these people within our growing Fortune 200 Company.

A role with us will give you a strong understanding of how a world class organization creates and implements different strategies across our various commercial brands for a positive outcome.

The What

What you will do
As part of the DeWalt Factory Service Store you will be apart of a very important team as a DeWalt Factory Service Repair Technician

You will get to:

Estimation and completion of repairs, including proper identification of SKU's and parts needed
Processing of service work orders, logging, tracking, followup.
Provide over the counter repairs for Black & Decker, DeWALT, Stanley and Bostitch tools.
Provide technical assistance to distributors/end users/staff
Process customer requirements, parts, accessories, product through POS terminal and internal computer network (SAP/MGV)
Verify and administer warranty on products through date codes, parts condition identification
Inventory control ordering of parts and product SKUs to maintain service levels at established inventory turns
Ensure courteous, knowledgeable, and efficient service to all customers to maximize 100% customer satisfaction.
Coordinate and follow up with customer parts and tool orders
Make daybyday operational decisions, and coordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards.
General service branch opening and closing responsibilities including cash registers and computers
Assist with shipping and receiving within the Branch and other duties

Selection Standards

Graduate of a community college or trade school preferred
Compressor repair experience on equipment an asset
Experience in a service environment a must, preferably with power tool repair experience
Effective communication and sales skills, and experience in working directly with the public
Strong organizational skills, and ability to complete tasks in tight time frames
Knowledge of cash registers and computers, especially Microsoft Office, an asset

What you get

We care about the safety and the wellbeing of our employees. It is our utmost priority
A supportive work environment where you can be your best every day
Opportunities to stretch and develop in our diverse lines of business within our Fortune 200 company
We offer different ways for you to give back to communities where we operate