Audio/video Technician - Oshawa, Canada - Durham College

Durham College

Verified Company

Oshawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The incumbent will be responsible for providing 2nd level technical service, support, maintenance of classroom audio visual equipment for College and University faculty, staff and students.

The incumbent must have excellent customer service skills and able to diagnose equipment malfunctions in the learning areas quickly due to time sensitive situations.

The incumbent will support and coordinate technical Audio Video (AV) event set-ups.

These will include but are not limited to the appropriate connectivity of audio/video multimedia, video conferencing, and synchronized presentational device/computer technologies.

Provides support for remote monitoring of on-site projectors and environmental room control systems.

Incumbent is responsible for the hardware installation and support of both academic, non-academic space as well as digital signage A/V systems.

The incumbent will accommodate early starts and/or late finishes required due to the nature of A/V work.

The incumbent must be flexible to travel on support assignments at varied DC and or ON Tech campus locations; and off campus locations for event support.

DUTIES AND RESPONSIBILITIES:

Technical Support and Service:

Provides service and support in response to service desk calls that require immediate resolution to A/V instructional /classroom issues.
Resolves A/V Service calls that are received in the call ticketing system or logs and resolves requests
Interprets user needs and demonstrates to faculty, staff and students the correct procedures for operating of A/V equipment.
Interprets A/V service manuals, documents, technical information notes and user
Demonstrates comprehensive knowledge of all analog and digital technology and how it is applied all facets of the position

eg:
Display Port, Hi

Definition Multi-Media Interface (HDMI all versions) High Definition Content Protection (HDCP) DVI, DVI-D, MAC Thunderbolt digital signal protocols.
Familiarizes self with knowledge of updated technologies and hardware for the conversion of analog to digital signals; Knowledge of how to configure, install calibrate and test both twisted pair and fiber optic transmitters and receivers, using the aforementioned signal

Equipment Installation:

Evaluates and recommends new equipment purchases.
Works closely with management to design and develop instructional technology installations for DC.

(and at Oshawa North Campus:

DC/ON Tech).

Responsible for ensuring all equipment is received for assigned projects and completing installations. This includes but is not limited to projectors, large flat panel monitors, projection screens and all cabling. Ensures that equipment is securely installed as per manufacturer's and DC health & safety standards and once completed test as per specifications.
Participate in the installation of Major Digital Signage hardware and ongoing maintenance for DC.

(and at Oshawa North Campus:

DC/ON Tech).

This includes but is not limited to assessment and initial support tri-age of: Video-Walls, Kiosks, large monitors, Mac Mini digital player's hardware and cabling.

Knowledge of Remote Access for on-going maintenance for the video wall is critical.

Equipment Set ups:

Collaborates with staff/departments to facilitate DC,

(and at Oshawa North Campus:

DC/ON Tech) events, conference center and non
- academic events.

Coordinates with 3rd Party vendors for large events, that is beyond the scope of A/V Services.
Work independently and be prepared to work on site location.
Ensure security and safety of onsite equipment.

Specialized Support:

Conducts sourcing and collaboration with vendor specialists as appropriate. Make purchase recommendations.
Collaborates with department manager/director in liaison with stakeholders, 3rd party vendors/consultants to facilitate equipment quotes for capital projects and operational solutions,
Provide AV configuration layouts and design outlines.
Investigates AV equipment queries with suppliers/vendors/ external 3rd parties.
Processes followup queries/ adjustments and updates with suppliers/vendors/ external 3rd parties.

General Support:

Participates in continuous innovative planning for AV Service related process improvements for the short and long term.
Works closely with Service desk staff and other A/V team members.
Collaborates with other IT team members.
Maintains inventory of all equipment for which A/V department is responsible (including loaner and fixed equipment inventory).
Other duties as assigned by manager.
Purchasing, sourcing equipment and components for operational needs with best price comparisons.

QUALIFICATIONS:

Minimum of a threeyear diploma/degree in Electronics, related Television Broadcasting, Sound Technology or Information Technology.
A+ Certification and CTS Avixa Certification are required.
Demonstrated ability to troubleshoot equipment malfunctions and explain technical details in layman's