Customer Service Representative - Greater Sudbury, Canada - Laura Canada

Laura Canada
Laura Canada
Verified Company
Greater Sudbury, Canada

1 week ago

Sophia Lee

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Sophia Lee

beBee Recruiter
Part time
Description
Company Description


Laura Canada is an iconic and innovative family-owned retailer housing two leading women's fashion apparel brands, Laura and Melanie Lyne.

Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two online stores.

We attribute our success to the unwavering commitment of our team to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.


At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.


Job Description:


THE ROLE

  • Answers customers' enquiries relating to instore customer issues, product availability, online shopping assistance, shipping issues and tracking, promotions, returns, etc.
  • Responds to customers in accordance with internal policies and procedures while respecting established service level agreements (SLAs).
  • Documents all inbound technical and serviceoriented support calls in a case log system.
  • Investigates customer complaints to assist in determining service failure.
  • Resolves effectively and professionally any concerns or issues.
  • Escalates technical and service oriented issues using established procedures.

THE REQUIREMENTS

  • 1 year experience in customer service or call centre environment (preferred).
  • Superior verbal and written communication skills.
  • Experience in retail is an asset.
  • Proficient in Web browser usage, Microsoft Office tools, Salesforce, Aptos is an asset.
  • Fast learner and proven ability multitasking.
  • Demonstrates empathy and understanding of the client's needs.
  • Excellent problemsolving and organizational skills.
  • Knowledgeable on various social media platforms.
  • Enjoys working in a team environment.
  • Ability to work in a fastpaced environment and to embrace change.
  • Bilingual.
Additional Information

Working Conditions and Environment

  • This is a parttime position to work on weekends.
  • Works in a sitting/walking/standing position.
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