5890-3 La Customer Care Representative - Mississauga, Canada - Konica Minolta

Konica Minolta
Konica Minolta
Verified Company
Mississauga, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
Konica Minolta is a Global Fortune 1000 Company that has contributed to the world of imaging technology for decades.

No We are no longer a camera company However our lens technology has allowed us to succeed in the imaging industry.

As we continue to grow and develop innovative software and solutions paired with award winning products, we look for highly engaged people to join our team where we encourage our employees to give shape to their ideas.


  • From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to make work possible from anywhere at any time. Our products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.


  • What We Offer

  • A collaborative, transparent, and engaging culture, working with awesome technology
  • Competitive salary and flexible benefits
  • Extensive North American Best inclass Training
  • A collaborative, transparent, and engaging culture, working with awesome technology
  • Paid Professional Development time and opportunities for career growth for a global organization
  • Plenty of vacation and personal days
  • Flexible work options
  • Lucrative employee referral program
  • Employee benefits including RRSP matching and WorkPerks (corporate discounts on travel, fitness programs, and shopping)
  • Vibrant social crew to organize team events, fundraising, and community initiatives
  • Endless opportunities to learn and grow
What You'll Be Doing

  • Act as part of a successful Call Centre by responding to customer requests and interfacing with field staff to ensure service is provided in a timely manner.
  • Receive calls from customers in need of service. Verify equipment and location and record information in dispatch system
  • Schedule and dispatch technicians to customers based on priority
  • Remain in constant communication with Field Supervisors and Technicians via radio and telephone
  • Assist customers with minor problem solutions
  • Input records of repairs, parts, type of service performed, distance traveled, and time required for each job
  • Receive and input all toner requests from customers
  • Support and maintain designated service areas
  • Liaise with sales, shipping and administrative staff
  • Must follow policies and procedures set forth by Konica Minolta Business Solutions
  • Perform other relevant duties as assigned by Management
What You Need- Strong interpersonal and telephone communication skills

  • Ability to work under pressure
  • Above average keyboarding and PC skills
  • Ability to handle variables in standardized situations
  • Call Centre experience an asset
  • Bilingual French is required
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