Enrollment Assistant - Winnipeg, Canada - Robertson College

Robertson College

Verified Company

Winnipeg, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Robertson is the School of New Work. Our vision is for everyone to have a good life through a prosperous and fulfilling career. Our mission is to empower our learners with the most relevant training and up-to-date industry insights so that they may find fulfilling and meaningful careers.

Overview

Reporting to the
Registrar, the
Admissions/Enrollment Assistant will assist with carrying out responsibilities related to the delivery of quality enrollment and admissions services.

The incumbent is responsible for assisting in the day-to-day relationship management with Learning Flow (our admissions services partner), and operations of all enrollment and student records functions.

The position is required to maintain a high level of knowledge of current educational trends and practices in Canada and around the world.

Key Responsibilities
In addition to those duties and responsibilities that the Registrar may assign from time to time, the duties and responsibilities of the Enrollment Assistant include, but are not limited to the following:

Prepares and assists the enrollment process by gathering original information required for admission
Assesses the admission/enrollment requirements for student enrolment in accordance with the partner institution's admissions requirements
Inputting and managing data within our system (Salesforce) and updates and track files for their completeness as documents are collected
Responding to the inquiries about document/enrolment status
Maintaining and ensuring the students' records are accurate and updated
Assisting with admissions and enrollment materials and official documents, including Confirmation of Enrollment Letters, Program Completion Letters, Diplomas, Transcripts, Certificates, contracts, and other notification letters
Assists the Registrar's team with student admissions and enrolment policy adherence
Regularly screens, assesses, determines, updates, and ensures that foreign

- academic credentials meet program admission requirements

Coordinates daily correspondence and document management in the assigned portfolio
Ensures the high quality of all scanned images submitted meat production and quality standards
Work in collaboration with Operations, New Students team, and Student Experience team to gather, review, distribute, and manage official documents and students' records
Spot audits on submitted study permits and their conditions, transcripts, credentials, and other documents to ensure all the documents are valid, original, authentic, and accurate prior to the program start date
Tracks and analyzes enrollment and class data to identify trends, foster improvements in decisionmaking and troubleshoot enrollment issues.
Maintains a thorough knowledge of the College's vision and purpose, admission requirements, and program offerings, services, and facilities
Reviews business practices to ensure the integrity of Robertson Global's student information system is maintained and implements changes as required
In consultation with the Registrar, develop an Enrollment and Student Records Guidebook that can be used amongst the enrolment staff members
Assumes additional responsibilities and duties as assigned

Qualifications

A 2 year Diploma and a minimum 34 years experience in a fastpaced customer service environment (preferably in a postsecondary admissions setting) with increasing levels of responsibility
Outstanding written and verbal communication skills
Demonstrated commitment to providing outstanding customer service.

In-depth knowledge of international post-secondary education systems

Experience with domestic and international credential evaluation and articulation agreements
Experience with credential assessment methodology and education systems from Canada and internationally
Proven track record of effective team management and implementing change resulting in improvements to service quality, staff productivity and systems efficiency
Sound understanding of strategic enrolment management concepts and academic policies and processes that contribute to a quality experience

Schedule:
Monday - Friday (11 AM - 7 PM]

Location:
In-person; Winnipeg Campus

Benefits

Dental Care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
RRSP match
Vision care

WHY WORK WITH US
Education Canada Group (the parent company of Robertson College) is an equal opportunity employer. We celebrate diversity in our inclusive work environment and encourage people from all walks of life to apply. We are committed to fostering an inclusive and diverse environment where everyone feels seen, heard, and valued. We embrace our team's differences and know that diversity in our team is the strength that drives our success. We want you to feel welcomed, energized, challenged, and engaged while having fun. Come and grow with us If you are someone