Delivery Manager - Delta, Canada - Trail Appliances Ltd.

Trail Appliances Ltd.

Verified Company

Delta, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Trail Appliances is the leading independent appliance retailer in Western Canada.

With 12 showrooms, 3 distribution centers and offices in Richmond, Cloverdale and Annacis Island, we're a fast-growing company with over 550 employees in British Columbia.

Reporting to the Director of Logistics, the Delivery Manager is responsible for leading the Delivery Team to deliver appliances directly to customers' homes in a safe, timely and efficient fashion, while maintaining Trail's exceptional customer service standards and commitment to excellence.

The Delivery Manager must be able to inspire and motivate a team to achieve established goals in a high-performance culture focused on creating an exceptional customer experience.

The role is accountable for continually building and maintaining an efficient "best in class" delivery team.

The Delivery Manager will foster a collaborative environment and ensure that key performance indicators and customer service standards are achieved while continuously looking to improve operational efficiencies.

As the Delivery Manager, you will
:

Cultivate and sustain a positive culture, quality performance, safe environment, and a positive, professional driver experience
Conduct weekly performance meetings to develop and ensure adherence to action plans that meet business objectives
Analyze and assess all aspects of the delivery team and the delivery department to ensure the delivery of goods is safe, timely, and efficient
Create and implement change management strategies and plans that maximize employee adoption of new initiatives while minimizing resistance
Drive continuous cost and process improvement programs while maintaining positive working relationships with the business
Deal with asset management including truck leases, handling damages and maintenance
Monitor staffing levels and determine scheduling through optimization of delivery route assignment
Coordinate and participate in all recruitment activities for the delivery team
Actively participate in the continued development of Trail's delivery training program
Manage escalated customer issues related to delivery, ensuring timely communication and resolution
Manage all aspects related to dispatch, including oversight of the dispatch team
Ensure that safety is always a top priority in all aspects of delivery, providing appropriate training to support this
Manage and improve / mitigate customer damage claims with a clear focus on reducing the frequency of damages

The education we need:

A postsecondary graduate
Logistics, transportation and Distribution Certification is an asset
Advanced computer skills, including Excel, Access, Outlook, and routing and mapping software

The experience we need:

5+ years distribution, logistics or customer service including last mile and inhome delivery
Possessing a minimum of three to five years in delivery management
Previous Warehouse Operations experience would be an asset
A proven success record of effectively managing and developing supervisors and frontline staff
High degree of financial acumen, including previous P&L and budgeting experience
Welldeveloped interpersonal and communication skills and the ability to work effectively in a team environment
Strong decision making skills as well as highly developed analytical skills, sound judgement and problemsolving abilities are required.
Able to work as part of a team as well as independently, possessing a high degree of initiative, energy, common sense, and logical thinking.
High degree of familiarity with the geography of the areas serviced

We hope you are passionate about:

Actively facilitating change management within the delivery department
Coaching and developing the delivery team to achieve goals and offer outstanding customer service
Encouraging and promoting continuous performance improvement with a customercentric approach
Working with others to achieve individual and shared team goals
Working with a sense of urgency and ability to deal with ambiguity in the moment
Taking initiative to make improvements and communicate change

Work Environment: