IT Helpdesk Technician - Mississauga, Canada - TST-CF Express
Description
TFI International Inc.is a North American leader in the transportation and logistics industry, operating across Canada and the United States through its subsidiaries.
The TST-CF Express LTL I.T.department supports multiple TFI International operating divisions out of its Mississauga and Calgary locations and has an immediate opening for a Help Desk Technician in the Mississauga office.
Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Upon request create, disable and reset passwords for user accounts.
- Install, modify, and repair computer hardware and software.
- Install computer peripherals for users.
- Troubleshoot and resolve technical and network issues in a timely manner.
- Escalate complex issues, priority issues or those outside your scope to Level 2 support.
- Follow up with customers to ensure issue resolution and satisfaction.
- Document all helpdesk interactions in our ticketing system.
Requirements:
- Bachelor's degree in Computer Science, Information Technology or a related field.
- 2+ years of experience in a helpdesk or customer service role.
- Strong customer service and communication skills.
- Excellent technical troubleshooting skills.
- Experience with Microsoft Office Suite and Windows operating systems.
- Ability to work independently and as part of a team.
- Willingness to learn and adapt to new technologies.
- Experience with Google Workspace and Office 365 administration a plus.
- IBM (iSeries) exposure a plus.
- Above average English communication skills a must.
Due to the nature of this role, an on-site presence is required on a rotational basis among other help desk staff.
We thank all applicants for their interest, however only those being considered for an interview will be contacted.
Benefits:
- Employee assistance program
- Onsite parking
Schedule:
- Monday to Friday
Work Location:
In person
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