Branch Manager - Toronto, Canada - Brinks

Brinks
Brinks
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
About the job
Position Overview

Reporting to the Area Director, the Branch Manager (BM) is in charge of managing branch operations within company guidelines, ensuring operational procedures, safety and security regulations are followed.

The main goal is to maximize profitability, uphold customer service standards, and work towards corporate objectives and strategic goals while maintaining security and health & safety standards.

The role involves providing leadership for logistics, scheduling, service delivery, building maintenance, storage, and transportation functions for both salaried and hourly staff.

Responsibilities:
  • Oversee the efficient management of branch operations.
  • Ensure timely dispatch of armoured trucks through effective route and labour scheduling.
  • Responsible for financial performance and service delivery.
  • Maintain fleet availability and ongoing maintenance.
  • Collaborate with Area Director/Manager to prepare forecasts, budgets, and key objectives.
  • Ensure customer Service Level Agreements are consistently met.
  • Hold branch leaders accountable for daily operations.
  • Work with department heads to implement strategies.
Employee Relations
  • Lead local labour relations committees.
  • Foster positive relationships with peers and subordinates.
  • Motivate and recognize direct reports' performance.
  • Conduct team huddles for effective communication.
  • Supervise managers to address grievances.
  • Enforce company policies and procedures.
Selection & Development
  • Participate in key management personnel recruitment.
  • Guide development through Performance Management.
  • Monitor operations management adherence to processes.
  • Identify development opportunities and create succession plans.
  • Analyze staffing plans for compliance with the Corporate Equity Plan.
Health and Safety
  • Promote health, safety, and wellness.
  • Respond to safety incidents urgently.
  • Ensure compliance with health and safety policies.
  • Monitor safety audits completion and action plans.
Customer Relations
  • Maintain effective customer relations.
  • Assist in resolving escalated customer issues.
Position Qualifications
  • Minimum of seven years of leadership experience.
  • Strong communication and organizational skills.
  • Analytical proficiency with a customer focus.
  • Experience in a unionized environment is an advantage.
  • Superior interpersonal and conflict management skills.
  • Self-motivated and resourceful.
  • Action-oriented with sound judgment.
  • High productivity standards and benchmarking skills.
  • Intermediate knowledge of Microsoft Office.
  • Valid driver's license and firearms license.
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