IT Field Technician - Ottawa, Canada - Plaxonic Technologies Pvt. Ltd.

Plaxonic Technologies Pvt. Ltd.

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Title - IT Field Technician

Location - Ottawa, Ontario,
Canada (Onsite only)

Client - Thales

Experience - 1 to 5 years (max can be 10 years experience)

Only Canadian Citizens are considered

Mandatory Requirements:

years of experience in a customer-facing role.
or more years of experience in the IT industry.
or more years of experience with Windows 7 and 10 OS, PC re-imaging.
or more years of experience with PC and laptop hardware.

Travel of up to 70% within the state of Ontario typically one day trips, but some overnights required.
Demonstrable experience with independent customer relationship management, customer service, and satisfaction.
Excellent verbal and written communication skills with the ability to communicate effectively across different levels of organizations.
Must have a valid State Driver's License and a clean driving record.

Qualification:

Certification in A+ / Certification in Server + or Network+ / MCP, MCSA, MCSE.
Able to translate and communicate technical information to stakeholders.
Teamplayer, able to handle a fastpaced business environment and work collaboratively under tight deadlines, punctual, able to work with little supervision, selfdisciplined with strong analytical and decisionmaking skills

Responsibilities:

Responsible for all remote and on-site preventative and restorative maintenance across the islands.

Travel to customer locations within prescribed time to troubleshoot, repair, and/or escalate issues
Lead internal and external stakeholder communications on routine activities while ensuring proper and ongoing progress on the issues.
Manage customer relations through clear and concise written and verbal communications, increasing trust and involvement while reducing ambiguity and conflict.
Will have intermediate to advanced knowledge of ticketbased tracking system.
Will use CRM software to track tickets consistently and accurately.
Intermediate knowledge of PC desktop support with knowledge of Networking and Windows based servers.
Knowledge of concepts around hosted solutions.
Perform hardware maintenance.
Troubleshoot problems and escalate when necessary to deliver solutions that satisfy customer or internal requirements.
Learn and understand technical products and solutions and can disassemble certain products for parts replacement.
Manage and deliver SLA commitments and expectations to customers.
Work with operations engineers, sales, and system administrator.
Identify and mitigate risks that may have potential impact to all services delivered.
Perform predictive and preventive maintenance testing on a timely basis.
Take ownership to incidents such as equipment failures.
Responsible for managing / maintaining inventory of consumables including paper and toner products.
Oversee a wide range of activities in separate environments including production and UAT including, but not limited to deployment, testing, and basic training.
Ability to work occasional nights and weekends as required.
Must be able to stand for extended periods and be able to lift to 50 pounds.