Coordinator, Social Media - Ottawa, Canada - City of Ottawa

City of Ottawa

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 7922

Department:
Transit Services Department

Service:
Transit Strategic Communications & External Relations Service

Branch:
Transit Strategic Communications Branch

Employment Type: 1 Full-time Temporary - Up to 18 months
Work Hours: 35.00 /hours per week

Affiliation:
ATU 1760

Salary Information:
$62, $88,182.64 annually (2023 rates of pay)

Location: 1500 St.
Laurent

City:
Ottawa, ON

Job Category:
Administrative and Support Services

Application Close: 03/05/2023

JOB SUMMARY:

The Business and Technical Support Services Branch is responsible for providing strategic, business, technical and other operational support services to the Transportation Services department.

You are responsible for coordinating live update activities for all transit modes, including social media monitoring, moderating social media channels, developing and coordinating content for social media, public alerts, OCTV and Customer Service Centres.

You serve as a technical advisor and provide functional and administrative expertise relating to live updates, and participate in the planning, coordination and implementation of Transit Services' live update strategy and tactics.

You also prepare and provide regular status reports on live update activities, verify and update staff on upcoming events, as well as coordinate and facilitate end-user training.

In addition, you assist with special events, emergency and/or crisis communications, as required.

EDUCATION AND EXPERIENCE:

Completion of 3 year university degree in Communications, Journalism, Public Relations, Marketing or related field

Minimum of 3 years of experience in communications, journalism, public relations, marketing and/or media relations, including at least one year working in a social media work environment

Experience in an information technology (IT) training/education and/or transit services environment is an asset.

KNOWLEDGE:

Indepth knowledge of social media dashboard programs (HootSuite, TweetDeck, etc.), current social media channels, Microsoft Office Suite, Photoshop, and content management systems
Effective communication tactics and techniques using traditional and webbased channels
Trends in communications and transit industries and approaches
Local and current events
Effective media relations
City governance, initiatives, programs and services
Customer service requirements
Training assessment and delivery
Quality assurance procedures
Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES:

Proficiency in Social media dashboard programs (HootSuite, TweetDeck, etc.), current social media channels, Microsoft Office Suite, Photoshop, and content management systems
Superior verbal communications, writing and editing skills
Exceptional eye for detail, editorial judgment, and grammatical skills
Ability to conceptualize, solicit, research and write stories for official blog
Ability to be creative and think logically
Effective organization, coordination and time management skills
Research and analytical skills
Ability to identify issues in the public domain
Ability to exercise effective judgment and independent decision making
Excellent interpersonal and relationship management skills
Ability to work independently and as part of a team
Ability to prepare detailed and concise reports
Ability to work in a fastpaced, deadline driven environment
Exercises effective judgment and independent decision making
Exercises tact, discretion and confidentiality
Ability to work directly with City staff, elected officials and senior management
Ability to prepare comprehensive communications strategies
Customer service sensitivity to meet diverse customer requirements
Demonstrate good judgment, tact, discretion, diplomacy, creativity and initiative
Positive attitude
Selfmotivated
Organized and dependable
Works effectively in high pressure situations
Interest in current events and public affairs
Must be willing to work evenings, weekends and/or holidays, should it be required

WHAT YOU NEED TO KNOW

Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at , extension 47411.