Student Support Administrator - Edmonton, Canada - NORQUEST COLLEGE

NORQUEST COLLEGE

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

STUDENT SUPPORT ADMINISTRATOR

LEARNER EXPERIENCE

NorQuesters are difference makers and we're searching for someone who can find ways forward in providing excellent customer service to applicants, learners, and prospective learners as they navigate the functions of the Office of the Registrar.

Reporting to the Team Lead of the Student Support Centre, the Administrator acts as a primary point of contact.

Maintaining a thorough knowledge of NorQuest College policies and procedures, the Administrator responds to front-line inquiries resolving or directing as required.

The goal is to provide superior service through multiple communication channels electronically and in-person.

HOW YOU'LL MAKE A DIFFERENCE

Answer inquiries from students and prospective students, through multiple channels, providing appropriate resolution or direct to other services.
Answer incoming calls, to the college switchboard, for general information and referrals. With the goal of a onecall resolution perspective when possible.
Manage ID card photo process and distribute student ID cards.
Strictly adhere to FOIP legislation by ensuring that all student information is treated with the appropriate level of security and confidentiality and that student or government issued ID and authorizing release of information forms are presented when applicable.

WHAT YOU BRING

Postsecondary certificate, diploma preferred ideally in the area of office or business administration.
1+ years' experience of related customer service experience. A combination of education and experience can be considered.

WHAT MAKES YOU A DIFFERENCE MAKER?

As a difference maker you bring:

Exceptional interpersonal skills and ability to contribute to a positive team culture, including working collaboratively with others and paying attention to how the team supports its members.
Superior verbal communication skills, (in person and telephone), demonstrating the ability to articulate key messages effectively and employ active listening techniques
Strong written communication skills.
Ability to effectively manage a large volume of work with a high degree of accuracy and attention to detail.
Ability to remain calm and composed during extremely busy times and to effectively diffuse difficult situations.
Ability to respect and relate to people from varied backgrounds, ethnicities, cultures, and abilities.
Critical thinking skills to find innovative solutions and identify when and with whom to implement appropriate risk management and intervention.
Knowledge of FOIP.
Experience working with Student Information System (preferably PeopleSoft) an asset.

SALARY:
$43,988 - $57,175 reflective upon what you bring AKA your education and experience. This is a full-time term position to June 30, 2024 with the possibility of extension with immediate access to our great benefits program.

This competition will be used to fill future openings for Student Support Administrator within the next 3 months.

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

Our Commitment to Equity, Diversity, and Inclusion:
We're on a journey to become an inclusive, anti-racist, and decolonized organization.

NorQuesters are trailblazers - we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.

NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.

NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution's work in decolonization, reconciliation, and Indigenization.

COMPETITION NUMBER:

**CLOSING DATE: November 8, 2023 at 11:59 PM MDT