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    Technical Support Specialist, Full Time - Toronto, ON, Canada - Godspeed Group

    Godspeed Group
    Godspeed Group Toronto, ON, Canada

    3 weeks ago

    Default job background
    Full time
    Description

    Job Title:

    HelpDesk Tech
    Location: TorontoSchedule: 30 hours per week**Job Responsibilities:*As a HelpDesk Tech, you will be responsible for providing essential on-site technical support to end-users, ensuring the smooth operation of hardware and software systems.

    The ideal candidate will possess a strong foundation in PC, Mac, and phone troubleshooting, with the ability to deliver excellent face-to-face support.
    • Basic PC, Mac, and Phone troubleshooting knowledge. The candidates will cover the on-site desks and provide "Tier 1" support, triage, etc. End-user hardware and software troubleshooting
    • Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android
    • Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf .
    • Monitor and accessory deployment/collection.
    • Working with end users to solve IT problems.
    • Laptop & mobile device deployments.
    • Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets.
    • Maintain Storage room assets and counts.
    • Interfacing with users to troubleshoot software issues.
    • Inventory Systems: Experience with inventory management systems.
    • Ticketing Systems: Familiarity with IT ticketing systems.*NOTE: Candidates with technical experience on Apple Mac Book, iOS, iPhone and Google Suite will be preferred.*If you have a passion for hands-on technical support and the ability to work directly with end-users in a face-to-face setting, we invite you to apply for this HelpDesk Tech position. Join our team and contribute to the seamless operation of IT systems in a dynamic work environment.

    00 per hourExpected hours:

    30 per weekSchedule:

    • Evening shift

    Work Location:
    In person
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