Systems Support Specialist - Halifax, Canada - Dalhousie University

Dalhousie University

Verified Company

Halifax, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Details:

Position Information
Position Title
Systems Support Specialist

Department/Unit

Registrar's Office

Location

Halifax, Nova Scotia, Canada

Posting Number

S17423

Employee Group

NSGEU Local 77

Position Type

Regular, On-Going

Duration of Contract (if applicable)

Employment Type

Full Time

Full-time Equivalency (FTE)

Salary
- $29.57- $37.51 per hour ($49,980- $63,389 per annum, 32.5 hours per week)

Classification

SIT1

Provisional Statement
This is a provisional classification. Formal classification procedures will be initiated by the Job Design Unit in approximately six months.

About Dalhousie University

Dalhousie University is Atlantic Canada's leading researchintensive university and a driver of the region's intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our more than 20,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purposedriven community, that celebrated 200 years of academic excellence in 2018.

Job Summary

The Registrar's Office (RO) is a large, multiunit, multisite operation involved in the entire academic experience of Dalhousie students, from recruitment and admissions through to convocation and beyond. Reporting to the Manager, Systems and Technology, the Systems Support Specialist provides and assists in supporting systems and technology both independently and in a team environment, plans and coordinates implementation of solutions keeping stakeholders informed of solutions, and creates and maintains documentation.

Key Responsibilities

Identify innovative and effective technical solutions and implement technical solutions to meet the requirements (this includes installation, configuration, and/or programming).
Implement solutions both independently and in a team environment (tasks include gathering requirements, developing solutions, testing solutions, documenting solutions).
Coordinate projects, liaise with stakeholders and ensure target deadlines are met and ensure quality assurance standards are met.
Create and maintain technical documentation.
Manage users' access to IT services; create, modify and delete security access accounts as required.

Note

The successful applicant will be eligible for hybrid work (combination of in-person work on campus and remote work) as agreed by all parties based on operational requirements and university guidelines.

Dalhousie's vaccine mandate has been suspended at this time, and employees no longer need to provide proof of full vaccination.

However, health and safety risks to our community will continue to be monitored and a vaccine mandate may be reinstated if necessary.

Required Qualifications

Undergraduate degree in Computer Science, plus three to five years' experience in a technical support environment (or equivalent combination of training and experience).
Demonstrated experience in implementing small and medium scale projects.
Experience with various Server technologies e.g. Windows Server 2008, 2012, 2016, Hyper-V, MS SQL, Microsoft Azure, Microsoft Office 365, Microsoft SharePoint, Linux (CentOS and Debian).
Excellent customer service, problem solving, and analytical skills, along with ability to work effectively in teams.
Experience in various hardware/software installation and maintenance.

Assets

Experience in a university setting.
Programming skills.
Experience with Banner, JIRA and/or Footprints environments.

Job Competencies

Additional Information

Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

Application Consideration

Diversity StatementPosting Detail Information
Number of Vacancies

Open Date