Duty Officer - Edmonton, Canada - Flair Airlines Ltd.

Flair Airlines Ltd.

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Want to be part of a team that's changing the way Canada travels?
As Canada's largest independent ultra-low-cost airline, that's exactly what we're doing at Flair Airlines.

By consistently offering airfares that are a fraction of the ticket prices of "those other airlines", we are making air travel an affordable option for millions of couch-bound Canadians.

Yes, we're an airline, but we truly believe that our product is our people. Low fares are important, but it takes great people delivering consistently outstanding customer-focused service to build brand loyalty.

Flair Airlines is currently seeking a permanent, full-time
Duty Officer to join our growing and ever-changing organization.

The Duty Officer is responsible to the Senior Manager, SOCC & Planning for overseeing day-of operations within the SOCC, guiding teams from APC, OCC, Crew Scheduling, Dispatch, and MOC to ensure day-of operations run smoothly.

The Duty Officer will also be the first point of escalation for all IROPs, as well as specific responsibilities tasked by the Senior Manager, SOCC & Planning.

Primary Job Functions:

The duties of the
Duty Officer include:

Monitoring day-of operations flights and communicating delays, irregular operations (IROPs), or any other changes to function heads, as applicable;
Ensuring that daily tasks are on track and are being completed in a timely manner;
Monitor the company's flight operations software to ensure accuracy;
Investigating and coding delays for all flights with input from support departments;
Conducting cost analysis of all IROPs;
Coordinating departments during normal operations and IROPs to ensure proper customer service;

Secondary Job Functions:

Be the point of contact for all operational IROPs;
Plan and coordinate the recovery of all IROPs, taking into account the opinion of all different functions;
Determine any areas of concern for the upcoming week of flying;
Other duties and assignments, as required;

Qualifications and Education Requirements:

University/College degree/diploma considered an asset;
Previous Airline Operations Centre or Airport Operations experience is preferred;
Valid First Aid is an asset; the ability to pass and obtain a basic First Aid certificate is a requirement;
A current Transport Canada Flight Dispatcher certificate is considered an asset;
Demonstrated ability to work effectively in a highstress, deadlinedriven, everchanging work environment while prioritizing tasks and assignments;
Ability to maintain composure under pressure with timesensitive priorities;
Ability to handle multiple tasks and maintain an organized workflow;
Intermediate knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint);
Strong communication skills and the ability to build effective working relationships with a variety of stakeholders;
Demonstrated analytical, decisionmaking, and problemsolving skills;
Clear criminal record check and satisfactory employment references;
Must be legally eligible to work in Canada without restriction;

Flair Airlines offers a competitive compensation package including medical and dental benefits, short and long-term disability, life insurance, dependent life insurance, employee & family assistance program, a defined contribution pension plan (matched contributions), and a staff travel program.

How to Apply:

We look forward to meeting you at Flair Airlines