Healthcare & Professional Specialist - Saskatoon - Scotiabank

Scotiabank

Verified Company

Saskatoon, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 184077

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As the Healthcare & Professional (HCP) Specialist, you will be part of a national team responsible for leveraging their expertise for the profitable growth of new high value customers, healthcare and professional customers.

In the role, you will manage and grow a business banking portfolio by acquiring new healthcare and professional customer relationships, and retain/expand existing relationships, through:

- involvement in industry events and relationships with local Professionals

Centers of Influence (COI's) serving the segment
Internal Retail and other Scotiabank Partners
Professional Associations with a footprint in the local market

You will also be responsible for meeting assigned targets, which include:

asset, deposit and revenue growth

- business development activities
- retention and referral goals
- other objectives related to customer service, operational effectiveness and personal development

Is this role right for you? In this role, you will:

Develop and maintain knowledge of assigned healthcare and professional customers including the nature and progress of their business, their financial position, and the terms and conditions of financial services used
Provide specialized healthcare and professional customers expertise and business/finance advice, increasing the business owner's ability to succeed in their business
Develop and maintain business relationships with COI's including influential customers, and internal/external referral sources
Respond to requests for service, instructing and guiding customers in service use, and confirming their satisfaction with the service provided
Take steps to recover customer relationships, when required
Plan and complete relationship building activities that would create sales opportunities
Provide value to customers by developing and maintaining an awareness of events, trends and practices in the healthcare and professionals markets
Identify prospects using multiple channels including asking for referrals from existing customers, collaboration with Scotiabank partners and COIs, developing a network of community business contacts, and participating in marketing/educational seminars
Discover business and personal banking needs/preferences on both sides of the customer's balance sheet
Proactively collaborate with Branch Managers and Wealth Management Consultants to ensure a Total Solutions approach (business and personal lending, payments and investments), is provided to each new and existing healthcare and professional customer
Assist and advise Scotiabank partners (Branch Managers, Small Business Advisors and Financial Advisors) with structuring marketing activities to close certain healthcare and professional deals with existing Branch customers
Respond to requests for business banking solutions by collecting relevant information, processing the requests, and conducting due diligence as applicable
Negotiate compensation for financial products and services, as applicable and in accordance with Bank policies
Provide thorough and consistent communication to customers throughout service set up, providing necessary set up instructions where appropriate, and ensuring the set up occurs according to plan
Manage an assigned credit portfolio at an acceptable level of risk by working/consulting closely with the SPP Solutions Managers/ACE when processing deals
Complete detailed credit reviews in a timely and sufficient manner
Authorize, renew, or decline customer requests within standard Bank policies and authorized limits, forwarding others as per established processes
Ensure all related documentation is properly maintained and thoroughly completed, and accounts adhere to the conditions of authorization
Identify and resolve deviations from the conditions of authorization, and deteriorating and/or unsatisfactory trends affecting the loan portfolio, seizing opportunities to reduce risk and loss
Develop an understanding of the branch financial and nonfinancial goals and how to contribute to them
Negotiating aggressive yet achievable financial and nonfinancial goals
Participate in team meetings, skillbuilding sessions and oneonone coaching sessions
Adhere strictly to Bank and Branch security procedures and assigned authorities and responsibilities, and immediately report any unusual occurrences or fraudulent activity
Comply with regulatory activities and guidelines including Privacy, Anti
Money Laundering/Anti-Terrorist Financing, FCAD, Know Your Customer, CDIC, Occupational Health & Safety
Understand how the Bank's risk appetite and risk culture should be considered in daytoday activities and decisions
Actively pursue effective and efficient operations of your respective area, while ensuring the adequacy, adherence to and effectiveness of daytoday business controls