Claims Analyst - Toronto, ON, Canada - Allstate Canada

Description

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life.

Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism.

Role Designation:
Home based.

Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Comprehensive Retirement Savings Program with employer matched contributions
Working within the community and giving back

Our team is growing, and we are actively looking to hire a Senior Claims Advisor Property and/or Auto CAT to join our team Reporting to the Manager, National Catastrophe Claims, you will be responsible for handling and adjusting moderate to high complex claims.

The Senior Claims Advisor Property and/or Auto CAT will provide professional and respectful customer service, achieve optimal customer satisfaction, provide guidance to Claims Assistants.

and will work part of the National Catastrophe Claims team to successfully meet ACG and Claim Department performance requirements.

Investigates, negotiates and settles claims of medium – high complexity by telephone and written correspondence
Interprets insurance policy wordings, determines policy coverages and reserves
Document claim files with notes, evaluations and decision making process
Ensures prompt and equitable settlement of medium- high complexity claims by following prescribed and recommended processes. Participate in the processes to identify, recommend and implement appropriate changes/enhancements to claim policies, practices, procedures and continuous improvement initiatives as requested by manager
Meet the productivity, customer service goals and quality objectives specified for National Claims and discipline
Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner. Negotiate claim settlements with customers in accordance with business unit standard methodologies.
3-5 years experience in handling medium to large loss complex residential property claims.
~ Experience in adjusting single peril auto claims.
~ The ability to handle high volume of claims – 125+/- pending.
~ Bilingualism considered an asset.

Allstate Canada Group has policies and practices that provide workplace accommodations.