Bilingual (En/fr) - Direct Investing Phone - Québec, Canada - TD Bank

TD Bank

Verified Company

Québec, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

409796BR

Call Center

Montreal, QC

May 19, 2023

Company Overview

Department Overview

Every single day is an adventure Within TD's Contact Center, you'll find a community of colleagues helping TD's 25+ million customers to achieve their life goals.

Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do.

You'll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels.

Grow, learn and lead; beyond your day-to-day work, you'll be supported with professional development and encouraged to build an exciting career at TD.

You'll help deliver a legendary experience to our business, our customers' lives and our communities.

It starts when you pick up the phone or log in online. With each conversation, you'll be playing one of the most important roles supporting our customers' happiness with the bank.

Every day, you will:

Provide customers with the best solutions and offer advanced guidance and expertise on how TD's digital assets can help them to meet their financial needs now and in the future.
Deliver outstanding service and/or sales support with moderately complex transactions related to financial products and services with the aim to provide complete and correct solutions the first time.
Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.
Gather and analyze data to identify and help solve complex problems; use sound understanding of process/policy risk when recommending exceptions outside general guidelines
Work effectively as a team, use and learn from each other's knowledge and support your coworkers to resolve customer issues.

Bring your whole self to work and have fun This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD Most importantly, you'll be our voice at TD.

Every phone call you answer, every message you send is your chance to shine

Requirements:

High school diploma and one (1) or more years of relevant experience
Advanced skills and expertise in a variety of advice and service related activities to provide customers / partners with advice on transactions, activities and product features
Sound communication skills to communicate unusual and/or complex content in a clear manner
Possess computer & multitasking skills
Thrive in a dynamic and timesensitive environment
Advanced knowledge of our business and understand the functions of our various business areas
Passionate and engaging individual with a desire to consistently and compassionately deliver superior customer experience
Must be bilingual in English and French

Additional Information

This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.

Training:

Specialized business and industry training and ongoing support provided throughout employee onboarding period, with attendance for all training being mandatory.

13 weeks full time paid training - Monday to Friday, 9am to 5pm

Hours:
Full time: 37.5 hours a week

You must be available and flexible to work a rotational shift; this is a week by week schedule that will have you rotating weekly start periods of days, afternoon and evening shifts that include weekends, 7am-10pm Monday to Sunday.

You will receive two consecutive days off and you will have a 3 week advance notice of your rotational shift.

French language skills (verbal fluency and reading) is a requirement for this position

Hybrid Role:

You will begin your employment at home and continue working remotely temporarily given you meet the requirements which include but are not limited to a quiet workspace, use of personal phone and the required internet bandwidth.

You must reside within the Ottawa-Gatineau region.

This role is not a permanent work from home position. This is a hybrid role that will require you to work from the office on select days.

The expectation is that you will be able to come to the office with little to no notice, contingent on business needs and expectations, and based on public health recommendations.

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet yo