Patient Care Manager - Toronto, Canada - St. Joseph's Health Centre

St. Joseph's Health Centre

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Medicine Program is seeking a dynamic and innovative Patient Care Manager to lead the 4M Inpatient Subspecialty/General Medicine Unit at the St.

Joseph's Health Centre site.

This is an exciting opportunity for an innovative, dynamic and solutions-oriented individual to draw upon their team-building and change management skills to help lead an interprofessional team in advancing the goals of the department and the strategic plan of the organization.

You will be responsible for safety, quality, performance, and patient experience while ensuring roles, responsibilities, and functions continue to evolve to meet changing needs of our patients, staff, organization, and community.

Your collaborative and engaging leadership style will support the team through the next phases of construction and renovation. Staff wellness will be a priority.

DUTIES & RESPONSIBILITIES
As a member of the Medicine Program Leadership Team, you will be responsible for:

Developing, implementing and leading short and long-term plans which support and advance unit priorities
Hiring competent and qualified multiprofessional personnel and coordinating an orientation program that will foster their success on the unit
Ensuring the provision of excellent care for patients
Managing, motivating and providing professional/clinical leadership to multigenerational/ interprofessional teams
Liaising and collaborating with physicians and physician leadership to support operations of clinical area(s) and organizational goals
Implementing processes to ensure the safe, effective and efficient delivery of excellent care to all patients and processes that support involving patients as collaborative partners
Supporting educational strategies to enhance staff knowledge with respect to professional nursing, health discipline, clinical, administrative staff practices and patient care
Performing planning, quality management and operations responsibilities, including implementing quality improvement and other initiatives
Collecting, analyzing and disseminating quality data to the team to promote continuous quality improvement
Maintaining a physical environment that promotes patient healing, supports staff in the delivery of safe patient care and meets fire and safety codes
Ensuring staff have the tools, equipment and resources required to do their work
Participating in special projects and corporate management responsibilities that support and advance Unity Health Toronto's goals and objectives
Maintaining accountability for planning and managing the department's financial resources
Networking and developing partnerships with internal and external agencies to meet the needs of the patient population
Planning, recruiting, coordinating, promoting, disciplining and terminating staff, as required
Developing/establishing work schedules that meet departmental needs, employment standards, and collective agreements
Conducting performance management responsibilities
Ensuring staff are meeting professional practice standards to ensure safe and high quality patient care
Identifying and managing employee issues/concerns, utilizing appropriate conflict resolution skill, while taking appropriate action to ensure matters are resolved in a fair and timely manner
Determining training needs and implementing training programs to improve staff performance
Preparing appropriate business plan documents in support of short and long term planning initiatives which supports clinical, financial and human resources needs for the clinical area(s)
Monitoring progress towards the achievement of goals at regular intervals and takes action, as required to ensure desired outcome is attained, using effective change management methodologies and leadership to influence change and innovation
Developing and implementing day to day operating policies, systems and procedures to contribute to organizational effectiveness
Managing the development, implementation, evaluation and maintenance of quality improvement initiatives which are in alignment with Unity Health Toronto's strategic plan, policies/procedures and standards
Monitoring, reviewing, acting upon and communicating resolution of patient and family feedback to improve patient/family engagement and experience
Maintaining professional growth and development through seminars, workshops and professional affiliations to keep abreast of the latest trends in nursing, health disciplines and management field
Monitoring, reviewing, acting upon and communicating resolution of safety and learning reports
Contributing to corporate efforts and initiatives, as appropriate, to enhance Unity Health Toronto's mission, values and goals
Representing Unity Health Toronto and contributing to external community and government agencies
Representing Unity Health Toronto in the external community at conferences, workshops, etc.
Providing clinical consultation and leadership for corporat