IT Support Specialist - Toronto, Canada - Canacre

Canacre

Verified Company

Toronto, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

This position will be based out of the Toronto Office.
Join the Canacre team in an exciting role working on leading edge infrastructure projects.

We are technical experts in land, energy, and transportation development delivering accurate, innovative, and agile solutions to our partners. We provide land acquisition, geospatial mapping, data management, web-based GIS, community relations, land feasibility studies, and permitting services.

Canacre's clients include developers, large scale service providers, and government entities that are involved in the planning and development of energy projects, rights of way, resources, and infrastructure across Canada and the United States.

Canacre works on large-scale wind and solar power projects, high-voltage transmission lines, pipeline projects, municipal roads projects, and groupings of cellular towers and rooftop antennas.

The IT Support Specialist will be the single point of contact for all technical related issues and provide support for the day to day IT Operations of Canacre.

In addition, your role will be to:

Respond to user needs and track incident tickets through following the IT Helpdesk System.
Provide remote IT support for Canacre's Field and Branch Office users.
Troubleshoot system and network problems and diagnose/solve hardware or software faults.
Maintain IT databases and documentation.
Administer Canacre's webbased file management system.
Research pricing for new IT equipment purchases.
Provide support for onsite IT equipment including printers, scanners etc.
Assist in the design and implementation of Canacre's archive program.
Liaise with third party vendors regarding hardware warranties and coordinate hardware repair.
Maintain and update the equipment inventory database (new equipment, write offs, changes, etc) including purchase costs, dates, etc.
Perform Active Directory and Office 365 changes as required.

Qualifications:

Post-Secondary education in Computer Science or related field.
Minimum 1 year technical support and customer service experience.
Experience with networking equipment including switches, routers, servers and firewalls, ticketing system skills and RMM tools is considered an asset.
Excellent written and verbal communication skills.
Customer service oriented.
Working knowledge of Active Directory management, antivirus monitoring, deployment and administration and basic troubleshooting processes.
Able to work with mínimal supervision.
Able to prioritize and manage multiple cases at one time.
Pursuit of Microsoft (MCSE, MCSA, MCITP or MCTS) and/or CompTIA (A+, Network+ or Security+) certification is considered an asset.

At Canacre, our benefits program is one of the ways in which we reinforce the value we place on employees and the role they play in helping us achieve our goals.

Canacre offers comprehensive health and dental coverage, paid sick and personal days, and Long-Term Disability.

Other benefits include a RRSP employer matching program, discounted Goodlife corporate membership, flexible work arrangement and a variety of wellness programs.

A condition of employment is a current valid criminal background check. We will require consent to submit a criminal background check on your behalf.

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