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- Acts as the first point of contact and responds to inquiries from the public relating to property taxes, utilities, cemetery, accounts receivable and other revenue inquiries, disseminating detailed information and assisting customers.
- Receives payments, generates receipts and processes transactions in cash receipting system for a variety of items such as property taxes, utility bills, transit purchases, parking passes, and tickets..
- Processes online payments and web banking payment batches on a daily basis, addresses payment errors and escalates complex issues.
- Balances payments to total receipts on a daily basis, balances cash drawer, completes daily cash outs and prepares bank deposits.
- Assist customers in making applications for the City's pre-authorized payment programs for utilities and property taxes, performs data entry of banking information, and completes filing of signed forms.
- Provides factual information to the public related to taxes, rates, fees and other accounts.
- Enters and posts journal vouchers and cash summaries.
- Identifies and processes payments made at City Hall drop boxes, through mail, and through City internal payments.
- Contacts members of the public if errors are detected regarding payments and to make inquiries as to the purpose of any unidentified payments received.
- Prepares accounts payable requisitions for refunds related to cashier activity.
- Maintains mortgage files associated with Property Tax accounts from each financial institution.
- Sorts, collates, checks, processes, transports and files office records and departmental mail.
- Scans source documents into electronic media, files and shreds documents as required.
- Maintains inventory of parking passes, bus tickets, and data processing supplies.
- Processes the completion of folders in ERP system as required.
- Investigates returned mail and re-mail, as per procedures.
- Performs data entry functions and clerical tasks for a variety of items related to cashiering.
- Other batch computer input as required.
- Updates and maintains procedure manuals on a regular basis.
- This position will provide backup to other Finance staff as required.
- Performs related work as required.
- All persons employed by the City of Vernon will be required to assist the City in providing emergency services. Duties assigned during an emergency may differ from regular duties.
Required Education And Experience: - Business Administration - Accounting Certificate.
- Two years experience providing exceptional customer service to the public in a high-volume computerized cash environment.
- A combination of related education and experience may be considered.
Required Knowledge, Skills And Abilities: - Ability to deliver exceptional customer service by dealing courteously and tactfully with other City employees, departments and the public.
- Well-developed communication, discretion and public relations skills.
- Ability to investigate issues and problem solve.
- Proficiency in using word processing, spreadsheet, document storage and point of sale computer programs, scanning equipment and other office equipment.
- Demonstrated high level of accuracy with math and currency.
- Skilled in de-escalating public interactions in a calm and empathetic manner.
- Proficient with calculator (minimum 100 keystrokes per minute on number pad).
- Keyboarding speed of 40 wpm accompanied by a high degree of accuracy in data entry.
- Effective organization, time management and multi-tasking skills to prioritize and complete work in a high-volume environment, while paying close attention to detail. Ability to remain calm in stressful situations.
Preferred Education And Experience: - Diploma in Business Administration – Accounting.
- Two years experience in a municipal setting or as a teller in a banking institution.
To Apply:
Please submit your resume, quoting the appropriate competition number to: Human Resources, City of Vernon, using one of the following methods: - Online at by selecting "apply" and creating a candidate profile.
- By Fax:
Internal Applicants: - Internal applicants are asked to apply using their worker profile.
- By making application, you are authorizing the City of Vernon to verify, through whatever means deemed appropriate, any information included in your applicant profile.
The City of Vernon wishes to thank all applicants; however, only those candidates selected for an interview will be contacted.
Worker Sub-Type Fixed Term (Under 1 Year) (Fixed Term)
Location City Hall Building
Time Type Part time
Supervisory Organization Financial Operations
Cashier Clerk - Vernon, Canada - City of Vernon
