Customer Service Coordinator - Burlington, Canada - Ryder System

Ryder System

Verified Company

Burlington, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

You are the driving force behind our company.

Start your career with Ryder today

About Ryder

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business.

Building and maintaining a fleet takes time, resources, and expertise few companies can spare.

We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada Employee satisfaction is part of our culture.

Summary

The Customer Service Associate will support the shop management process with heavy focus on timely customer communications and scheduling, repair follow-up and maintenance file management.

Work Type: 18-month contract (MAT Leave coverage)

Wage:
$20 -$23 per hour, paid weekly

Working Hours:
Monday to Friday, 7:00am to 4:00pm

Responsibilities

Improve the quality and consistency of customer communications and meet customer's expectations.
Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction
Enhance branch productivity through effective work scheduling and planning
Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring followup
Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
Coordinate outside repair with vendors and customers
Effectively handle all incoming shop calls
Clerical duties within the shop operations which include vehicle maintenance files
Process all Account Payable
Create repair orders for technicians
Performs other duties as assigned.

Qualifications

H.S. diploma/GED required
13 years of Customer Service with issues resolution experience preferred.
Strong computer skills including spreadsheets and word processing software advanced required
Detail oriented with excellent followup practices
Strong verbal and written communication skills
Capable of multitasking, highly organized, with excellent time management skillsh
Flexibility to operate and selfdriven to excel in a fastpaced environment
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to work independently and as a member of a team
Strong computer skills including spreadsheets and word processing software advanced required
Recruiter:

Kathy Zhang:
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