Technical Customer Service Representative - Toronto, Canada - Wolseley

Wolseley

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you'll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You'll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you'd like to be?

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Join the Pros

This is an excellent opportunity for an ambitious, careeroriented individual desirous of making an impact in a large evolving and successful global organization._
What's in it for you?
Regular business hours
Comprehensive benefits with premiums fully paid for by the company for the "Core" package starting the first day of employment.
Career development and training opportunities
Life insurance, disability and wellness program
Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
Paid vacation and sick time and day off on your birthday
Bonus programs that include annual performance and profit sharing
Employee discounts on top brands of plumbing and HVAC/R products
Education reimbursement for employees
Employee referral program
Safety shoe reimbursement
What you will do:
Records and processes inquiries received by mail, telephone and/or through personal customer contact.
Provides pricing, availability and schedule information within established guidelines.
Suggests additional or alternative products or services that meet the customer needs.
Researches and obtains resolution of a variety of customer complaints and issues.
Serves as a communication link between the customers and sales staff to assure responsiveness
Tracks order activity and alerts appropriate staff of any potential delivery problems
Expedites the delivery of specific orders
Call customers when necessary to advise shipments delay and/or information necessary to process orders
What you will bring:
Knowledge of plumbing parts and service is required
High level of commitment to exceptional customer service
Proven experience in developing innovative Customer Service initiatives
Ability to be tactful and diplomatic with customers
Consistently meeting deadlines within a fastpaced work environment and works effectively within time constraints
Strong analytical and problemsolving skills
Excellent interpersonal skills with demonstrated success working in a team environment
Excellent communication skills, both oral and written
Demonstrated initiative with the ability to work in a collaborative team based environment
Highly organized in prioritizing work and multitasking

Shift: Monday

Friday and working every other Saturday OR Tuesday to Saturday.
Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications._
Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position._