Call Center Specialist - New Westminster, Canada - Campus Support

Campus Support

Verified Company

New Westminster, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job requirements:

Required schedule:
Monday to Friday / 40h a week / 9:30 to 17:30

Hourly wage: 18$

Hybrid work environment

9 months contract

The Call Center Specialist will be responsible for the following, as well as other related duties as assigned to support the business objectives and purpose of the College.

Providing consistent exceptional customer service for all inbound calls by following strict guidelines and utilizing all tools and resources such as:

Identify and act upon all sales opportunities
Transfer clients to other appropriate business units within Campus Support
Achieving monthly and annual KPI targets as provided by the Manager, Call Center Maintaining records to contribute to the administrative functions of the company such as:
Tracking and reporting on daily, weekly, and monthly activities Assisting Appointment Setting Representatives team as required such as:
Booking appointments with prospective students following the College's effective appointment setting guidelines
Incorporating College techniques to ensure that booked appointments show for interviews
Upholding the highest level of integrity and ethics (as outlined in the Company's Admissions Representative manual) other duties as assigned Qualifications to be successful in the Call Center Specialist position, individuals must be committed to developing, maintaining and demonstrating the following:

Education and Experience

High school diploma
Two (2) years experience in a call centre environment, with a preference in private postsecondary education/recruitment agency Skills and Abilities
Ability to work independently and as part of a team
Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity
Proficient in MS Office (Word, Excel, Outlook) and productivity tools
Experience with Five9 Software is an asset
Organized and detailorientated, with the ability to multitask
Proven selfstarter and problem solver, demonstrate initiative and desire to learn new tasks
A positive attitude and customerfocused approach
Ability to handle challenging customers in a professional manner
Comfortable with multitasking, managing multiple priorities and meeting several, often movable, deadlines under pressure
Fluent in English and/or French