Transportation Coordinator - Mississauga, Canada - Metro Supply Chain

Metro Supply Chain

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOIN OUR TEAM

Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world's fastest growing and most recognizable organizations.

We advance our customers' business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive.

Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

JOB SUMMARY:

Responsible for overseeing and planning loadouts, communicating with drivers, customers (internal and external), and dispatch, and assisting with deliveries and escalations.

Work with a team of supervisors to support the delivery teams and dispatch as needed and analyze, report, present, and continuously work towards improving all driver's KPI metrics and performance.

Provide outstanding customer service to drivers, clients, and customers.

MAJOR DUTIES AND RESPONSIBILITIES:

Route distribution and delivery driver support.
Support billing functions related to deliveries and accurate billing by verifying invoices generated by the system.
Oversee loadouts of multiple sites, ensuring relevant information and performance metrics are shared.
Maintain strong relationships with clients by responding to all their requests in a courteous and efficient manner.
Gather, analyze, and coordinate information to identify successes and failures in meeting KPI metrics, and opportunities for continuous improvement.
Handle situations promptly with appropriate supporting documentation.
Investigate and respond promptly to missing or damaged items, claims, customer escalations, and calls from drivers, helpers, dispatchers, team members, and brokers.
Ensure delivery teams are following standard operating procedures.
Participate in internal Team meetings to review the previous week's results and action plans.
Prepare various reports for the supervisor/management team.
Oversee shared inboxes.
Promote a clean, safe, and positive work environment.
Other duties as required.

EDUCATION/EXPERIENCE:

Completion of secondary school or college or equivalent business administration experience is preferred.
Related logistics or delivery experience would be an asset.

CORE COMPETENCIES:

Customer Centricity
Fostering Culture
Collaboration
Problem Solving & Decision Making
Developing Self & Others
Planning & Results Orientation
Communication
Always Improving Mindset
Business & Financial Savvy

Why Join Us

Work in an environment where safety is our first priority
The opportunity to build a career with a growing company
Medical, dental, and vision coverage for you and your family
Life and disability insurance
Wellness programs to support your family's wellbeing
A Retirement Savings Program with a company match
Company team wear allowance
Employee Appreciation Day
Company sponsored social events
Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.