Regional Service Manager, Western Canada - Burnaby, Canada - Siemens Healthineers
Description
Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.
For everyone. Everywhere.
At Siemens Healthineers, We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Regional Service Manager Western Region - Diagnostics
to manage the Customer Service for Western Region as an economic unit with a process-oriented organization.
Our global team:
We are a team of more than 69,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world.
As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing.
Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.**
This is a role well suited to an ambitious professional, looking for the next step in their career.
- Maintaining the highest customer satisfaction in particular within the framework of Siemens Healthcare, Customer Services.
- The function building the "One face to the customer" and act as a "Customer Care Manager" and ensuring that all customer requirements are met.
- Ensuring highest technical, operational, and financial performance installation projects, equipment services and maintenance, upgrades and updates of medical equipment according to technical specification.
- Implementing the service budgets by including the installed base development, the contractual/noncontractual work and service sales programs to meet the defined Healthcare target agreements.
- The cooperation in all functional operation of the Customer Care Center (CCC) and follows the implemented the required Service Support Processes SERVOR (Registration, clarification, dispatch, spare part logistic, service confirmation)
- The overview recourse development and execute required manpower calculation related to Ibase development and budget frame
- Developing staff training to comply with efficient service repair, ISO certification, and Business Unit training guidelines.
- Ensuring completion of required updates assigned to the region with required timelines.
- Ensuring completion of Preventative Maintenance assignments in adherence with Business Unit recommended schedule.
This position may suit you best if you are familiar with what is below,
and would like to
do develop your career with Healthineers
***- Long term experience within medical Services (clinical knowledge, disease pathways)
- Detailed product knowledge (certified), MS / SAP Knowhow
- 5+ years management experience
Required skills to have for the success of this role
- Management methods, organizational capabilities, work direction, motivation
- Customer interaction skills
- Ability to interact Management with and network with Senior Executives.
- Strategic, budget and resource planning, performance management
- 5+ years professional experience or equivalent with a background involving clinical and medical technology expertise
In our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity, Siemens Healthineers requires employees, contractors, and business partners to be fully vaccinated with relevant dose(s) of a Health Canada approved vaccine for all new hires by their start date.
Exemptions will only be granted for medical reasons or on the basis of a protected ground under applicable human rights legislation.
What unites and motivates our global team is the inspiration of our common purpose:
To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services.
We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personallyMore jobs from Siemens Healthineers
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