IT Support Coordinator - Ottawa, Canada - The Taggart Group of Companies

The Taggart Group of Companies
The Taggart Group of Companies
Verified Company
Ottawa, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Description

Job Title:
IT Support Coordinator


Reports to:
IT Manager of Helpdesk and Infrastructure


Location: 3187 Albion Road South, Ottawa, Ontario, K1V 3Y8


Date Prepared:
April 25, 2023


Work Description
The Information Technology (IT) Support Coordinator is responsible for maintaining the Taggart Group of Companies' hardware and operating systems. This entry-level role will act as a

technical support for the implementation and support of various systems and networks. The IT Support Coordinator is responsible for providing technical assistance to all employees.


Taggart Group of Companies


A family business that's been around for over 60 years, the Taggart Group of Companies is a full-service construction organization with four major operating companies.

Taggart

Group delivers expert leadership in real estate development, planning, design, finance, construction, and management. We develop commercial, residential, and industrial property for

our own account and for third-party developers. We own, manage, and work collaboratively on commercial and residential investment properties. We enjoy a strong reputation for technical

expertise, integrity, and cooperation and offer our clients the many benefits of vertical integration.


Main Responsibilities:


IT Support Coordinator:


  • This support will take place remotely, by phone and in person at all office locations and sites.
  • Perform IT service, administration, installation and deployment requests for desktops, laptops, and mobile devices.
  • Troubleshoot and resolve any hardware, connection, printer, photocopier, and software issues.
  • Follow up on all open calls and perform callbacks.
  • Research problems and document solutions to the knowledge base.
  • Work on various IT projects with a variety of departments and deadlines.
  • Assist in field technology deployment.
  • Assist in PC configuration, ensuring documentation is completed in a timely and accurate manner.
  • Ensure that all issues are tracked via the ticketing system.
  • Participate in onboarding and offboarding of employees, including setting up and deactivating accounts and providing training.
  • Regularly visit various sites to provide installation, support and training as required.
  • Provide oncall services for periods of one week every three weeks.
  • This position will work closely with the security officer in responding to tickets related to a variety of security concerns, and tasks, 50% of the time.
  • The balance of time will be on the helpdesk and other projectrelated work.
  • Other duties as required.

Job Requirements

  • Postsecondary education in a relevant field is required.
  • One year of practical experience in a relevant role would be considered an asset.
  • Experience in a customer service/client facing role would be considered an asset.
  • Knowledge of installing, maintaining and configuring various PCs, printers and networks.
  • Advanced knowledge in MS Office, MS Exchange, AD and Windows servers is required.
  • Demonstrated excellent communication skills, both verbal and written.
  • Strong interpersonal skills and customer service skills.
  • Strong timemanagement and organizational skills, with the ability to meet simultaneous deadlines and requests in a highvolume environment.
  • Strong attention to detail, even during methodical and repetitive work, is important.
  • Selfmotivated, energetic and adaptive when learning new technology.
  • English verbal and written communication skills.
  • Ability to speak and understand in French would be considered an asset.
  • Ability to work independently and with a team.
  • Ability to maintain confidentiality.
  • Must have a valid driver's license and vehicle and ability to travel through the City.

Physical/Sensory Effort/Work Environment:


  • Busy, and at times, a loud work environment.
  • Requirement to move assets, furniture and inventory of up to 2550lbs.
  • Providing service to several people or departments, working under many simultaneous deadlines, and working for a group of companies.
  • Working indoors in offices and site trailers and outdoors at construction sites in all seasons.
  • Overtime as required to meet the needs of the business requirements.

Application

Accommodation
The Taggart Group of Companies is an equal-opportunity employer.

All qualified applicants are considered without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, gender, sexual orientation, age, marital status, physical or mental handicap, or financial ability.

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