Program Manager - Toronto, Canada - LOFT Community Services

LOFT Community Services

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

DATE:
June 16th, 2023

LOCATION:
Toronto, ON - Northwest Supportive Housing

COMPENSATION:
$64,462 - $77,980 Annually Prorated

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness.

Serving approximately 13,969 annually and providing 1,788 units of supportive housing last year, LOFT is one of Ontario's largest mental health service providers of its kind.

LOFT is also recognized as a Nonprofit Employer of Choice Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring a
Program
Manager of Northwest Supportive Housing.

JOB SUMMARY:

The Program Manager oversees the administration, management, operations, coordination, and delivery of all consumer services for a LOFT Community Service Program, and its multiple locations, in accordance with the established philosophy and policies of LOFT and government regulatory agencies.

The Program Manager is responsible for the overall direction, coordination, and supervision of staff, including training and development programs.

The Program Manager establishes and maintains effective client and community relations, combined with a strong advocacy role to meet the varied needs of the program in liaison with LOFT Community Services.

WHAT YOU WILL DO:

Program Management and Operation
Plans, develops and implements the Program's content, scope, priorities and deliverables, ensures the incorporation of agency ideals, policies, procedures, and funder expectations.
Establishes Program operational parameters, staffing models, fiscal and service quality policies, procedures and standards in conjunction with their Director.
Prepares annual service plans with input from a variety of sources.
Develops program manuals and client documentation practices for the Program conjunction with their Director.
Monitors and evaluates program performance and service delivery models, conducts planning and evaluation initiatives conjunction with their Director.
Develops and implements projects within the program's mandate in response to client needs.
Develops and maintains a positive social environment within the Program that is consistent with the overall objectives, policies and criteria for clients as established by LOFT.
Responsible for the overall direction, coordination, and supervision, training, development, and performance management of all Program staff.
Supervises Program staff and provides team leadership to establish a healthy supportive working environment consistent with LOFT's operating principles.
Participates in regular oncall coverage with other LOFT Community Services management to ensure leadership coverage across all Programs and services.
Responsible for the selection and hiring of all Program staff.
Monitors and ensures Program compliance with licensing, funder requirements, employment legislation, safety codes and organizational operating principles.
Oversees and monitors Occupational Health and Safety and ensures that standards are being met.
Oversees infection control, and food service practices in conjunction with local public health.
Investigates and reports on a variety of incidents or serious occurrences.
Determines the impact of changes within immediate community on the Program and its operations and responds proactively to these changes.
Client Care
Oversees the administration, management, operations, coordination, and delivery of all client services at the Program.
Oversees the planning and creation of all client care plans at the Program.
Advocates on behalf of the client group within the community.
Serve as an advocate and facilitator for clients pertaining to the services and supports they require.
Maintains regular contact with residents and responds to client concerns, input and feedback.
Promotes client participation and partnership in the operation of the Program.
Remains up to date on mental health initiatives, environmental factors, socioeconomic conditions, available social services, and other issues faced by LOFT's clients.
Financial Responsibility
Oversees the administration, management, and coordination of all Program Financial Resources.
Determines spending priorities and oversees expenditures according to approved Program budgetary allocations.
Maintains Program occupancy rates based on funding requirements.
Establishes and implements Program fiscal control practices.
Assists LOFT's Finance department in formulation of the Program's budget and the annual budget submission to funders.
Identifies or cultivates new sources of funding, liaises with funders, assists with preparation of funding proposals.
Reviews monthly petty cash, staff expense claims, timesheets, and other payroll information in a timely fashion.
Ensures the proper collection, recording and submis