Warehouse Dispatcher - Hamilton, Canada - Calea Ltd.

Calea Ltd.

Verified Company

Hamilton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Summary:

To ensure that Calea meets its contractual agreement by meeting the delivery requirements of all orders.

The dispatcher is responsible for communicating and coordinating of all orders with couriers. The

dispatcher is also responsible for ensuring all deliveries are scanned, routed, labeled and checked

accurately prior to it being shipped by following the shipping guidelines as outlined in the shipping

procedure SOP923.

Principal Accountabilities:

Commits to being fully engaged, caring, and enthusiastic about the organization and its goals
Commits to living the core Company values of

- _ Customer Focus

We put customers first_

- _ Quality

We demand excellence_

- _ Integrity

We are trustworthy_

- _ Collaboration

We work well together_

- _ Creativity

We deliver solutions_

- _ Passion and Commitment

We care_
Adheres to corporate, regulatory and individual responsibilities supporting the Company's

- quality management programs, supporting policies, procedures, work instructions, and
- relevant software (Documentum)

Adheres to the Company's commitment to and policy on Code of Conduct
Adheres to organizational and individual health and safety responsibilities in the workplace
Maintains uptodate health and safety training
Maintains uptodate training designated for this position via Kabi LIFT Learning
Management System and other position specific training as required
Assign a route and print labels for deliveries being prepared for shipping.
Ensures that all orders are accurately labeled and piece count verified.
Route confirms all routes and verifies piece count prior to handing shipments to courier.
Ensures that all orders are scanned prior to it being shipped.
Ability to build routes with density and use shipping program Tour Solver to assist in ensuring the

- required delivery times are met.

Responsible for continuously monitoring the shipping and warning screens on the Monarch system.
Responsible for changing the status of all equipment pickups to successful or unsuccessful.
Responsible for notifying Client Services of all unsuccessful deliveries and changing the order status on

- the Monarch system.

Must have a good understanding, and follow the guidelines as outlined in the shipping procedure

- (SOP923)

Other duties as assigned.

Relations with Others:

Internally there is interaction with staff and management of all local and regional internal departments

including but not limited to:
Finance, Human Resources, Operations, Pharmacy, Customer Service, Sales

and QAQC as applicable

Externally there is interaction with couriers, transportation companies and patients.

Qualifications:

High School diploma.
Class G License
Minimum 2 years of dispatching experience in the GTA

Skills:

Excellent communication skills (written and verbal)
Excellent customer service skills and the ability to collaborate with all levels both inside and outside the organization
Strong computer skills in MS Office
Selfmotivated and able to work with mínimal supervision
Strong attention to detail with the ability to multitask and handle fluctuating workloads
Excellent organizational and problem solving skills
Excellent continuous improvement skills
Proven ability to adhere to standards & procedures and maintain confidentiality