Omnichannel Project Specialist - Vancouver, Canada - Arc'teryx

Arc'teryx

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Department:
Business Excellence

Reports to:

Senior Manager, Omnichannel

Location:
North Vancouver, B.C.

Your Opportunity at ARC'TERYX:

The Omnichannel Project Specialist will represent Arc'teryx business needs in the Omnichannel systems existing and future projects, including identifying and implementing additional software solutions as needed. As the Omnichannel Project Specialist on the Omnichannel team, you will provide department specific needs, work with consultants and overall company to identify best in class solutions, coordinate departmental work for the projects, provide input on whether proposed solutions meet needs, and coordinate implementation of the new solution(s). You will help manage existing system capabilities to best meet business operational and financial targets while liaising with cross functional partners to achieve a consistent guest experience.

Meet Your Future Team:

The Retail Strategic Initiatives team plans and deploys services, tools and initiatives that support our retail and digital teams in the service of our guests and store teams. We collaborate with crossfunctional resources and external vendors to define and deliver our roadmap, and we inform intuition with data to continually improve our decisionmaking. Our team helps to prepare our business for the future, while ensuring we operate at our best in the present.

If you were the Omnichannel Project Specialist now, here are some of the core activities you would be doing:

Helping define the business requirements for Omnichannel with upcoming ERP system changes, upgrades, and maintenance
Supporting the overall business readiness prior to and post project golive on behalf of DTC teams, representing all key stakeholders to ensure an effective implementation
Identifying where gaps exist between Omnichannel business requirements and system implementation or configuration
Documenting the current and future state of business processes affected by Omnichannel software conversion or cross functional business changes
Identify operational changes between current and future state Retail/Omnichannel Systems and supporting systems, including new required processes
Maintaining and monitoring existing system configuration and programing to achieve company goals and objectives
Working cross functionally with all other departments involved to drive a common business design and data consistency
Work Cross functionally to assist in other department improvements and support E2E testing to validate any Retail on Omnichannel impacts
Conveying the endstate consistently to the project team and notify project leadership of any challenges to the plan
Working closely with the internal and global project teams to ensure that the project stays on track. Communicate project status and potential roadblocks to project leadership
Support in identifying the required information for a scalable and interconnected system landscape with the longterm vision at the heart of decision making.
Leading User Acceptance Testing and validating test transactions.
Working closely with BI teams to identify requirements and ensure data consistency.

Here are some of the things you could be working on in the future:

Look at implementing the latest industry technology to merge in store and online guest experience
Fine tuning and maturing our DTC inventory sourcing to best utilize our inventory resources while prioritizing efficiency, constant evolution, and improvement
Onboarding and assisting new store openings to our Omnichannel capabilities to achieve our service level agreements
Work with our Retail Strategic Initiatives Analytics team to help drive and shape future programing
Working on improving retail inventory accuracy to achieve Omnichannel targets in conjunction with the Inventory Control team

Are you our next Project Specialist?:

You have 3+ years work experience within a retail/Omnichannel support function
You have experience in developing reports for analysis and decision making
You have prior implementation experience
You have strong Project Management skills
You have a drive to learn and participate
You are an excellent collaborator while also able to work effectively with a team
You are adaptable and forward thinking
You have solid knowledge of ERP systems and order management processes
You are able to step in and take charge with minimum instruction
You are able to prioritize and manage multiple tasks within tight deadlines
You have advanced analytical skills with a strong aptitude for spreadsheets
You have excellent written and verbal communication skills, and exceptional attention to detail
You are able to travel internationally as required
You are proactive in identifying the root cause of issues and developing solutions
You remain highly flexible and adaptable when faced with ambiguity
You are able to balance autonomy and collabor