Service Advisor - Toronto, Canada - Yorkdale Dufferin Mazda
Description
Responsibilities:
- Structured Meet and Great to build customer relationship
- Determine their needs for repair and / or service of their vehicle issues
- Accurately record issues and data in to the Dealer Management System
- Perform complete service consultation outlining all recommended services with values and benefits presentation
- Maintain the company's standards for ethical business practice, professional image, orderliness, customer service and good employee and community relations
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Responsible for overseeing the technician working on customers' vehicle including their time management / efficiency, required parts and job completion times
- Oversee and participate in quality control
Qualifications:
- Knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repairs of vehicles
- Knowledge of CDK and dispatching functions
- Understanding of basic automotive techniques related to the repair and servicing of automobiles
- Ability to follow oral and written instructions with an attention to detail
- Willingness to learn new and innovative automotive technologies
- Taking ownership by creating a positive impression with the customers experience before, during and after their visit
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Perform detailed daily record keeping and reporting
- Work in a team structured environment
- Retail automotive service experience, preferred
- Must have and maintain a valid driver's license and safe driving record send a current driver's abstract with resume
Training:
- On and offsite training provided
Note:
Job Types:
Full-time, Permanent
Salary:
$65,851.00-$81,325.00 per year
Benefits:
- Dental care
- Onsite parking
- Vision care
Experience:
- Service advisor: 1 year (required)
- Customer service: 1 year (required)
Licence/Certification:
- Drivers License (required)
Work Location:
In person
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