IT Support Coordinator - Mississauga, Canada - OSL Retail Services Inc

OSL Retail Services Inc

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:

It's an exciting time to be at OSL Retail Services, working for a people focused company that's at the top of its game.

The momentum we've generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights.

And we're on the lookout for talented people who share our vision and values and want to join us in this journey.

At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity.

Position Overview

The
Information Technology Support Coordinator is responsible for providing technical support, coordinating IT activities, and assisting end-users with their technology needs at OSL Head Office and field teams.

Reporting to the IT Service Desk Manager, the IT Coordinator will work closely with the manager to ensure the efficient operation of technology resources and provide exceptional customer service to internal and field users.

This position requires well established organizational skills, a high level of motivation and energy, excellent two-way communication, and preference for working in a dynamic, fast-paced work environment.

Location; Mississauga

Contract -
6 month

Responsibilities;

Provide Level 1 and 2 technical support to endusers, addressing hardware, software, and networkrelated issues.
Respond to support tickets and inquiries in a timely manner, troubleshoot problems, and provide solutions or escalate complex issues to higherlevel IT staff.
Setup new employees on all required IT equipment's and systems.
Conduct training sessions or create userfriendly documentation to enhance user knowledge and selfsufficiency.
Maintain an accurate inventory of IT assets, including computers, peripherals, software licenses, and other equipment.
Monitor and record all ITrelated expenses, including hardware, software, licenses, maintenance contracts, subscriptions, and professional services.
Support the implementation of system, policies and procedure while following IT best practices.

Required Skills;

Proven work experience in IT or relevant experience; Minimum 3 years.
Familiarity with help desk software, ticketing systems, and remote support tools is a plus.
Strong problemsolving and analytical skills, with the ability to learn new technologies quickly.
Excellent communication skills, both written and verbal, with the ability to effectively interact with endusers.
Customer serviceoriented mindset with a strong desire to assist and support others.
Ability to work independently and collaboratively in a fastpaced, teamoriented environment.
Detailoriented with good organizational and time management skills.
Advanced knowledge of Microsoft Excel, PowerPoint and Word.

What's in it for you:

Competitive base salary
Training and development opportunities to grow your career
Named one of Canada's Best Managed Companies
A supportive workplace culture and work environment
Employee development programs

Disclaimer:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity.

We believe in diversity and encourage any qualified individual to apply.